Crisis Center Admin & Client Support Specialist

Indian Rivers Behavioral Health; Tuscaloosa (AL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Blue Cross Blue Shield Medical

Employees Retirement System of Alabama

Prescription Drug Coverage

Mileage Reimbursement

Paid Time Off

Voluntary Dental, Vision, and Life

Job summary

Indian Rivers Behavioral Health in Tuscaloosa, AL seeks an Administrative Care Assistant to support the Crisis Center operation on full-time 12-hour shifts (7 pm–7 am). You will handle client registration, transportation, and basic clinical documentation, while maintaining HIPAA compliance and compassionate care.

The role requires strong communication, ability to work with teams, and knowledge of electronic health records. Lifting up to 50 pounds and flexible scheduling are part of the job.

Qualifications

• High school diploma or equivalent.
• Experience working with clients with mental illness and/or developmental disabilities preferred.
• One year experience in a mental health setting preferred.
• Must be able to read, write, speak, and comprehend English.
• Current Alabama driver's license and good driving record.

Responsibilities

• Provide transportation for clients as needed.
• Perform client front-desk registration process as assigned by supervisor.
• Work assigned shifts, weekends, holidays, and overnight as scheduled.
• Perform observation of clients as directed by your supervisor.
• Assist in client education of symptoms and illness management as directed by supervisor.
• Gain certification in the management of disruptive behaviors and de-escalation techniques.
• Assist as needed in providing meals to clients.
• Assist as needed in general cleaning at the Crisis Center.
• Document all clinical notes in accordance with agency polices and within 24 hours.
• Conduct client trainings as assigned by supervisor.
• Maintain communication and awareness of current events by reading memos, e-mails, bulletin boards, and communication logs.
• Work independently and/or with teams to complete assigned tasks accurately and in a timely manner with minimum supervision.
• Support Organizational Code of Conduct, Standards Compliance, HIPAA and Security Programs by ensuring job tasks are performed in a legal and ethical manner.
• Maintain the confidential nature of all client and Organization related activities by not divulging information outside the facility.
• Adhere to attendance and punctuality policy by arriving on time and adhering to scheduling.
• Comply with all standards related to safety and health and report injuries as required.
• Identify opportunities for improving the quality of services provided by the department and the organization.
• All other duties and responsibilities as assigned by the Operations Manager or Crisis Center Director.

Education

High school diploma

Tools

Microsoft Office

Electronic Health Records

Job description

Indian Rivers Behavioral Health in Tuscaloosa, AL seeks an Administrative Care Assistant to support the Crisis Center operation on full-time 12-hour shifts (7 pm–7 am). You will handle client registration, transportation, and basic clinical documentation, while maintaining HIPAA compliance and compassionate care.

The role requires strong communication, ability to work with teams, and knowledge of electronic health records. Lifting up to 50 pounds and flexible scheduling are part of the job.