Crisis Case Manager: Behavioral Health Navigator

Connections Health Solutions; Leesburg (VA); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Health Insurance

401k plan

Parental leave

Employee Assistance Program

Job summary

Connections Health Solutions in Leesburg, VA seeks a Case Manager to facilitate admission intakes, treatment planning, discharge planning, and personalized care for individuals in crisis. You will work with an interdisciplinary team to coordinate care for patients and families, and maintain accurate EHR records.

A QMHP credential and knowledge of Virginia's behavioral health system are preferred. The role offers shift differentials and comprehensive benefits as part of a full-time roster.

Qualifications

• Bachelor’s degree in behavioral health or related field.
• Knowledge of the Commonwealth of Virginia behavioral health system of care and resources within it.
• QMHP certification.
• Company policy requires vaccination with documentation or approved exemption.
• Virginia Fingerprint Clearance is required.
• Must pass VA DBHDS background check and VA DSS Central Registry Search.

Responsibilities

• Educates and informs individuals of consents for treatment and authorizations for use and disclosures.
• Participates regularly in Interdisciplinary Treatment Team meetings.
• Collaborates with the Treatment Team to develop and implement an individualized treatment plan.
• Gather collateral to assess treatment and discharge needs.
• Coordinate care and referrals with facility staff and external providers.
• Identify gaps and recommend services for discharge planning.
• Engage with the interdisciplinary team to monitor and communicate needs and safety.
• Maintain clinic records and ensure proper signatures and EHR documentation.
• Know and apply Virginia involuntary commitment processes and related laws.
• Participate in supervision, ongoing education, and competency activities.
• Complete required training and attend monthly meetings.

Education

Bachelor’s degree in behavioral health or related field

Qualified Mental Health Professional (QMHP)

Job description

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do:

TheCase Manager facilitates admission intakes, treatment planning, discharge planning, obtaining collateral and assisting in the legal process and initiating personalized care for individuals who are in crisis and stabilizing from crisis . Works collaboratively with the interdisciplinary treatment team to coordinate care and discharge planning for Individuals , their family members, clinics, local providers, and/or other referral sources. This position will carry a caseload and act as ambassador to community partners.

• Educates and informs individuals of consents for treatment and authorizations for use and disclosures.
• Participates regularly in Interdisciplinary Treatment Team meetings.
• Collaborates with the Treatment Team to develop and implement an individualized person-centered Treatment Plan that is appropriate for brief intervention. Complete the signed Treatment Plan and review with each individual and any other involved parties.
• Gather collateral from the individual and involved parties to provide a thorough assessment of what an individual’s ’ needs are for treatment and discharge.
• Actively coordinate care and provide referrals for individuals to ensure services are coordinated with both facility staff and external providers .
• Identify and address gaps in service needs for participating parties in service delivery to the individual and make appropriate recommendations to meet Individuals ’ needs upon discharge.
• Collaborate with I nterdisciplinary T reatment T eam to engage, monitor, and communicate with the individual, ensuring that safety is maintained while meeting the individual’s needs.
• Maintain the clinic record, including documentation of activities performed as part of the service delivery process. Obtain signatures from individuals regarding treatment, as necessary. Document all services and I ndividuals’ activities in the Electronic Health Record (EHR) regarding brief interventions, coordination of care, discharge planning, treatment planning, and any other pertinent information.
• Maintain a working knowledge of the Virginia Involuntary Commitment process.
• Maintain a working knowledge of the DBHDS and DMAS behavioral health system.
• Participate in individual and group supervision as required . Participate in ongoing education, including in -services , training, and other activities to maintain and improve competency. Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor.
• Complete all required training, attend monthly meetings, and maintain required competencies.
• Coordinates civil commitment process with all necessary stakeholders.
• Provide daily programming/groups.
• Performs all other duties as assigned.

What You'll Bring:

A Bachelor’s degree in behavioral health or related field

Knowledge of the Commonwealth of Virginia behavioral health system of care and resources within it

• Qualified Mental Health Professional (QMHP)
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
• State of Virginia Fingerprint Clearance
• Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check
• Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search

It would be great if you had:

Master’s degree in behavioral health or related field

Licensed Mental Health Professional (LMHP)

Experience working with children, youth, families, and adults with behavioral health issues

Knowledge of and experience with the Virginia involuntary treatment process

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance Employer.

Actual compensation is based on relevant experience, education, internal equity, and budget.

$30.20 - $37.08 USD

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Recruitment Fraud Warning

Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers.

Please note:

• Official communications come only from an email address ending in @connectionshs.com.
• We will never extend an offer without completing our formal interview process.
• We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process.

If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact [e-mail] to verify its authenticity before responding.

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