Case Manager, HART

Harris County; Houston (TX); On-site; USD 48,000 - 72,000; Full time

Job summary

Harris County Public Health in Houston, TX seeks a Hart Case Manager to assess crises, develop intervention plans, and coordinate services for individuals in acute emotional or situational crises. This role emphasizes communication, crisis management, and connecting clients to ongoing care.

The position requires a bachelor’s degree in a related field and at least 2 years of crisis intervention or social services experience, plus a Texas driver’s license.

Qualifications

• Bachelor's degree in social work, psychology, counseling, or related field.
• At least 2 years of crisis intervention, case management, or social services experience.
• Current Texas Driver's License (upon hire).

Responsibilities

• Conduct comprehensive crisis assessments to evaluate severity and needs.
• Provide short-term intervention, de-escalation, and safety planning.
• Develop individualized crisis intervention plans and coordinate resources.
• Collaborate with crisis teams, law enforcement, or medical professionals.
• Document interactions and referrals per policy.
• Connect clients to mental health, housing, healthcare, and legal services.
• Follow up to ensure services are received and adjust plans as needed.

Skills

Crisis intervention

Case management

MS Office

Communication skills

Trauma-Informed Care

Spanish bilingual

Education

Bachelor's degree

Tools

MS Office

Job description

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Our Values

• Transparency- We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity- Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect- We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact -We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration- We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.

Position Overview

The HART Case Manager provides direct support to individuals experiencing acute emotional, psychological, or situational crises. The primary role is to assess client needs, develop and implement crisis management plans, and coordinate services that help stabilize individuals in crisis situations. This position requires strong communication, crisis management skills, and the ability to connect clients with appropriate resources for ongoing care and support.

Duties & Responsibilities

• Conduct comprehensive assessments of individuals in crisis to evaluate the severity of their situation and immediate needs.
• Provide short-term intervention strategies, including emotional support, de-escalation, and safety planning.
• Develop individualized crisis intervention plans, identifying immediate action steps and coordinating the appropriate resources.
• Collaborate with crisis intervention teams, law enforcement, or medical professionals during high-risk or high-intensity situations.
• Assist clients in understanding their situation and available options for treatment or stabilization.
• Maintain accurate, up-to-date case files and documentation, ensuring compliance with confidentiality and legal requirements.
• Document client interactions, crisis interventions, outcomes, and referrals in accordance with organizational policies.
• Connect clients to appropriate community resources, including mental health services, housing, substance abuse programs, healthcare, and legal services.
• Follow up with clients to ensure that they are receiving the necessary services and make adjustments to intervention plans as needed.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail]

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education

• Bachelor’s degree in social work, Psychology, Counseling, or a related field is typically required.

Experience

• At least 2 years of experience in crisis intervention, case management, or social services.
• Current Texas Driver's License (upon hire).

Knowledge, Skills and Abilities

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills (verbal & written).
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
• Ability to maintain confidentiality when dealing with sensitive information.
• Ability to work well with public and staff members.
• Must use your personal mobile device for our Multifactor Authentication process.
• Must possess the ability to effectively present information in one-on-one and small group situations to other employees and/or managers.
• Must be knowledgeable of company protocols, operational procedures and safety policies.
• Ability to de-escalate complex situations by using Trauma Informed Care and harm reduction practices.
• Ability to coordinate activities closely with others in stressful situations.

Core Competencies

Organizational Leadership

• Understands the organizational mission.
• Understands ethics and public good; is concerned with public trust.
• Demonstrates respect for the opinions and beliefs of others.

Collaboration

• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission.
• Demonstrates a sense of responsibility for the success of the group.
• Collaborates with others to improve quality and address needs.

Innovation

• Ability to adapt to change.

Interpersonal Abilities/Personal Characteristics

• Treats others with courtesy, sensitivity, and respect.
• Behaves in an honest, fair, and ethical manner.
• Assesses and recognizes own strengths and weaknesses.
• Uses sound judgment.
• Self-motivated.
• Organizes and maintains work environment to allow for maximum productivity.

Communication

• Communicates clearly and effectively, both orally and in writing.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Education

• Master’s Degree in a related field.

Professional Licenses

• Licensed Clinical Social Worker (LCSW).
• Licensed Chemical Dependency Counselor (LCDC).
• Licensed Mental Health Counselor (LMHC).
• Licensed Master Social Worker (LMSW).
• Licensed Professional Counselor (LPC).
• Master of Social Work (MSW).
• Psychologist.

Languages

• Bilingual in English/Spanish

Position Type and Typical Hours of Work

• This is a full-time position.
• Days and hours of work are typically Monday through Friday, from 8am to 5 pm.
• This position is required to be available for on-call duties as needed, ensuring continuous support and coverage outside of regular business hours.
• Other days and hours as necessary.

Work Environment

• This position involves both a professional office environment and fieldwork, requiring travel to external locations for site assessments, meetings, and hands-on tasks.

Physical Demands

• Must be able to lift up to 50lbs, have the ability to stand, bend, and or sit for extended periods of time.

Work Location

• Harris County Public Health: Community Health & Violence Prevention Division 1111 Fannin St. Houston, Texas. 77002.

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.