Crisis Advocate: Housing & Social Justice Support

YWCA Seattle King Snohomish; Seattle (WA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Vacation & sick leave

Retirement plan

Fidelity 403b Plan

Job summary

YWCA Seattle King Snohomish is seeking a Crisis Advocate for Angeline’s Day Center, a program serving homeless women. You will build trust, provide supportive services, and help participants identify needs and action plans for stabilization.

The role emphasizes antiracism in daily work and invites applicants passionate about social justice. The position offers full-time hours (30+ per week) with benefits, including medical insurance, vacation, and retirement plans.

Qualifications

• Two years of direct social service experience, preferably in shelter or homelessness programs.
• Ability to work empathetically with clients with mental health or chemical issues.
• Respond effectively in emergencies, following safety procedures.
• Engage with clients respectfully, providing a client-centered approach.
• Commitment to diversity and serving people from varied backgrounds.
• Strong organizational and record-keeping skills; maintain accurate records.
• CPR/First Aid certification within 30 days of hire.
• Ability to work independently and as part of a team.
• Maintain confidentiality.
• Basic computer skills including MS Word, Outlook, Excel.

Responsibilities

• Provide welcoming, safe environment by building trust with clients.
• Staff front desk, monitor cameras, respond to calls and visitors.
• Offer support to clients transitioning out of homelessness.
• Assist navigating social services, Medicaid, and WorkSource connections.
• Assist with housing applications and landlord communications.
• Provide crisis intervention and de-escalation.
• Coordinate group activities and community meetings.
• Stay informed on internal policies and procedures.
• Monitor outside activity and maintain safety.
• Participate in staff meetings and trainings.

Skills

Direct social service

Empathy & client rapport

Crisis intervention

Confidentiality

Team collaboration

CPR/First Aid readiness

Education

CPR/First Aid certification

Tools

Microsoft Office

Job description

YWCA Seattle King Snohomish is seeking a Crisis Advocate for Angeline’s Day Center, a program serving homeless women. You will build trust, provide supportive services, and help participants identify needs and action plans for stabilization.

The role emphasizes antiracism in daily work and invites applicants passionate about social justice. The position offers full-time hours (30+ per week) with benefits, including medical insurance, vacation, and retirement plans.