Criminal Information Technician II- Support Services

United Trading Group; Salt Lake City (UT); On-site; USD 23,000 - 33,000; Full time

Job summary

The Utah Department of Public Safety invites applications for the Criminal Information Technician II in the Support Services section. This in-office role handles firearm permit applications, mail sorting, phone assistance, and entry of records in UCJIS and criminal history databases, with emphasis on accuracy and confidentiality.

Responsibilities include processing applications, calling expungement applicants for payments, and cross-training for other duties within Support Services.

Qualifications

• Clear verbal tone for greeting phone customers when answering phones.
• Able to communicate information and ideas clearly and concisely.
• Able to type 60 words per minute (with little to no errors).
• Must be able to review documents for accuracy and completeness.
• Will be able to maintain confidentiality.
• Will be able to follow written and/or oral instructions.
• Precise sorting and tracking of incoming and outgoing letters and packages.
• Absolute privacy when handling confidential mail.
• Punctual and consistent handling of time-sensitive correspondence.

Responsibilities

• Receive incoming Firearm Permit Applications.
• Serve as backup for opening mail.
• Call expungement applicants for payment over the phone.
• Cross train for other duties of Support Service Section.

Skills

Verbal communication

Phone etiquette

Clear communication

Typing 60 wpm

Attention to detail

Confidentiality

Instruction following

Time management

Job description

Criminal Information Technician II- Support Services

FT / PT Status – Full-Time
Salary – $20.49 - $ Hourly Wage
Remote Work / In-Office – In-Office / On-Site
Application Deadline – 11/2/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received.

Support Services Section of BCI

The main purpose of the Support Services section is to provide advanced level customer service support. Duties may include receipting firearms applications, taking fingerprints, opening, sorting, and delivering mail throughout the division, assisting both walk-in and telephone customers with requests, processing criminal history applications, and researching information in UCJIS (Utah Criminal Justice Information System) and criminal history databases, as well as other duties that may be assigned.

Principal Duties:

• Receipt incoming Firearm Permit Applications
• Be a backup for opening mail
• Call expungement applicants for payment over phone
• Cross train for other duties of Support Service Section

Qualifications

The Best Qualified Candidate:

• Clear verbal tone for greeting phone customers when answering phones.
• Able to communicate information and ideas clearly and concisely.
• Able totype 60 words per minute (with little to no errors)
• Must be able to review documents for accuracy and completeness.
• Will be able to maintain confidentiality.
• Will be able to follow written and/or oral instructions.
• Precise sorting and tracking of incoming and outgoing letters and packages.
• Absolute privacy when handling confidential mail.
• Punctual and consistent handling of time-sensitive correspondence.

Employment Requirements

• Must pass a comprehensive level II Criminal History background check.
• Successful completion of the probationary and training period.

About the Role

Location

4315 S 2700 W
Taylorsville, Utah, 84129
United States

Background Check Required

You must successfully pass a criminal history check.

Drug Test Required

No

Schedule Code

B - Competitive Career Service

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

The Utah Department of Public Safety (DPS) is comprised of 13 divisions and bureaus that include the Utah Highway Patrol, the Division of Emergency Management (DEM), Emergency Medical Services (EMS), Driver License division (DLD), Statewide Information and Analysis Center (SIAC), State Bureau of Investigation (SBI), State Fire Marshal, Highway Safety Office, Communications, State Crime Lab, Bureau of Criminal Identification (BCI) and Peace Officers Standards and Training (POST). The DPS dive team, aero bureau, CERT team and Public Protection Unit (PPU) also fall under the Department of Public Safety. DPS is made up of more than 1,500 state employees who are stationed across Utah. The Department of Public Safety offers a unique and rewarding employment opportunity. More information about our agency can be found on www.dps.utah.gov.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].