CRIME VICTIM CASE MGR

IdahoPTV; Boise (ID); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

PERSI retirement benefits

Student Loan Forgiveness

11 paid holidays

Parental leave

Medical, Dental, Vision plans

Sick and vacation leave

401K and 457 options

Life insurance for employee and family

Wellness programs

Training opportunities

Job summary

IdahoPTV is seeking a Crime Victim Sexual Assault Case Manager in Boise to evaluate claims under the Idaho Crime Victims Compensation Act, provide compassionate case management, and ensure timely payment of eligible expenses. You will work with law enforcement, prosecutors, SANE nurses, advocacy groups, and community partners to raise awareness of benefits and eligibility requirements.

The role emphasizes survivor-centered support, data documentation, and coordination with multiple stakeholders

Qualifications

• Good knowledge of victimization dynamics and related programs.
• 2-3 years in social services, victim advocacy, crisis intervention or the equivalent.
• Strong verbal and written communication skills.
• At least six months of professional work experience.
• Experience with medical/psychological terminology in case management reviews.
• Ability to interpret laws, regulations, policies, or services.
• Experience presenting information to the public.
• Conducting and documenting fact-finding interviews.
• Willingness to travel statewide (~10%).
• Ability to deal with violent/explicit subject matter with self-care.

Responsibilities

• Conduct benefit eligibility determinations and provide ongoing case management.
• Document relevant interactions in case notes.
• Telephone claimants after award to explain available benefits.
• Assess individual and family need for services.
• Assist victims in acquiring appropriate ancillary services.
• Determine if claimants have benefits available from any third-party payment sources.
• Monitor treatments for reasonableness and crime relatedness.
• Convey needs of the victim to attorneys, treatment providers, and advocacy services.
• Review medical claims and research recipients' records to identify third-party liability and approve/deny payment.
• Return claims to providers for billing of third-party resources.
• Request additional information from providers, recipients, and cities/counties.
• Verify claim calculations.
• Maintain files and records of pending actions.

Skills

Verbal & written comms

Case management

Crisis intervention

Victim advocacy

Agency collaboration

Education

Four year degree in a related field

Job description

USA:ID:Boise | Human Services | Full Time

24.66 - 26.50 USD per hour

Posted 2 days ago | Apply before November 9, 2026

Description

The mission of the Idaho Industrial Commission is to fairly administer the Idaho Workers' Compensation Law and the Crime Victims Compensation Act.

Our mission is to ensure eligible victims are provided appropriate financial assistance to aid in recovery from the traumatic effects of crime.

Make a Difference. Empower Survivors. Strengthen Our Community.

Are you passionate about helping others and making a meaningful impact? Join our team as a Crime Victim Sexual Assault Case Manager and help ensure survivors of sexual assault and their families have access to the financial assistance and support they need.

In this meaningful role, you’ll evaluate claims under the Idaho Crime Victims Compensation Act, provide compassionate case management, and help ensure eligible expenses are paid in a timely manner. You’ll also collaborate with law enforcement, prosecutors, Sexual Assault Nurse Examiners, advocacy organizations, and community partners to increase awareness of available benefits and eligibility requirements.

Your work will make a difference by helping survivors navigate the compensation process, reducing financial barriers, and connecting them with resources during a difficult time.

If you’re committed to service, collaboration, and supporting victims with dignity and compassion, we invite you to explore this opportunity to make a lasting impact.

Example of Duties:

• Conduct benefit eligibility determinations and provide ongoing case management.
• Document relevant interactions in case notes
• Telephone claimants after award to explain available benefits
• Assess individual and family need for services
• Assist victims in acquiring appropriate ancillary services
• Determine if claimants have benefits available from any third-party payment sources
• Monitor treatments for reasonableness and crime relatedness
• Effectively convey the needs of the victim to attorneys, treatment providers, and advocate services
• Review medical claims and research recipients' records to identify any third-party liability and approves or denies payment.
• Return claims to providers for billing of third-party resources
• Request additional information from providers, recipients, and cities/counties
• Verify claim calculations
• Maintain files and records of pending actions

The mission of the Idaho Industrial Commission is to fairly administer the Idaho Workers' Compensation Law and the Crime Victims Compensation Act.

Our mission is to ensure eligible victims are provided appropriate financial assistance to aid in recovery from the traumatic effects of crime.

Make a Difference. Empower Survivors. Strengthen Our Community.

Are you passionate about helping others and making a meaningful impact? Join our team as a Crime Victim Sexual Assault Case Manager and help ensure survivors of sexual assault and their families have access to the financial assistance and support they need.

In this meaningful role, you’ll evaluate claims under the Idaho Crime Victims Compensation Act, provide compassionate case management, and help ensure eligible expenses are paid in a timely manner. You’ll also collaborate with law enforcement, prosecutors, Sexual Assault Nurse Examiners, advocacy organizations, and community partners to increase awareness of available benefits and eligibility requirements.

Your work will make a difference by helping survivors navigate the compensation process, reducing financial barriers, and connecting them with resources during a difficult time.

If you’re committed to service, collaboration, and supporting victims with dignity and compassion, we invite you to explore this opportunity to make a lasting impact.

Example of Duties:

• Conduct benefit eligibility determinations and provide ongoing case management.
• Document relevant interactions in case notes
• Telephone claimants after award to explain available benefits
• Assess individual and family need for services
• Assist victims in acquiring appropriate ancillary services
• Determine if claimants have benefits available from any third-party payment sources
• Monitor treatments for reasonableness and crime relatedness
• Effectively convey the needs of the victim to attorneys, treatment providers, and advocate services
• Review medical claims and research recipients' records to identify any third-party liability and approves or denies payment.
• Return claims to providers for billing of third-party resources
• Request additional information from providers, recipients, and cities/counties
• Verify claim calculations
• Maintain files and records of pending actions

Minimum Qualifications:

• Good knowledge of the dynamics (interactions) of the victimization or psychological distress processes and programs.

Typically met by 2-3 years of experience in social services, victim advocacy, crisis intervention or the equivalent

• Strong verbal and written communication skills

Typically met by at least six months of professional work experience

• Experience performing case management review and analysis using medical and/or psychological terminology.
• Experienceinterpreting, applying, and explaining complex information such as laws, regulations, policies, or services.

Typically met by 2-3 years of experience in social services, victim advocacy, crisis intervention or the equivalent

• Experience designing and delivering informational presentations to the public
• Conducting and documenting fact-finding interviews

Typically met by at least six months of professional work experience

The selected candidate must be able to travel statewide approximately 10% of the time. The selected candidate should have the ability to deal with violent and sexually explicit subject matter and have established self-care practices to manage secondary trauma and burnout.

Desirable Qualifications:

• Current medical billing certification or equivalent medical billing/coding credential
• Four year degree in a related field
• Intermediate word processing skills
• Problem-solving and conflict resolution skills
• Awareness of programs and services provided by the Idaho Industrial Commission.

This position has great benefits including:

• Participation in one of the Nation's best state retirement systems: PERSI
• An opportunity for Student Loan Forgiveness
• 11 paid holidays a year
• Paid parental leave
• Excellent Medical, Dental, and Vision plans
• Sick and vacation leave that accrue as soon as you start
• Optional 401K, and optional 457
• Basic life insurance for employee and family
• Wellness programs
• Training opportunities

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or [e-mail].
Preference may be given to veterans who qualify under state and federal laws and regulations.