Crew Scheduler

PSA Airlines; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Travel privileges on the American Airlines network

401(k) with company match

Profit-sharing and bonus opportunities

Comprehensive health plan options

Flexible Spending Accounts

Job summary

PSA Airlines, located in Charlotte, North Carolina, is seeking a Crew Scheduler to ensure each scheduled flight is legally covered with the appropriate crew. The role involves creating and modifying crew schedules based on various factors like weather and crew availability, and maintaining compliance with FAA regulations. Ideal candidates will possess a high school diploma, customer service experience, and strong skills in communication and Microsoft Office. Join PSA to enjoy competitive benefits and travel privileges on the American Airlines network.

Qualifications

• Must be self-motivated and able to proactively identify and prevent potential operational disruptions.
• Ability to speak, read, write in English.
• Minimum qualifications include a high school diploma or equivalent.

Responsibilities

• Create and modify crew schedules to resolve conflicts.
• Resolve flight crew legality problems and rest requirements.
• Maintain the integrity of the flight schedule.

Skills

Customer service experience

Intermediate computer skills

Interpersonal and communication skills

Proactive problem identification

Adaptability under pressure

Prioritization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Responsibilities

Position Summary

Crew Schedulers are an integral part of the Operation Control Center (OCC) and serve as a critical component to the airline’s operation. The Crew Scheduler is responsible for ensuring each scheduled flight is legally covered with the appropriate crew compliment. A Crew Scheduler monitors and aptly amends crew schedules by adhering to FARs, policies and procedures, and the Collective Bargaining Agreements.

Job Responsibilities

• Create and modify crew schedules to resolve all conflicts created by weather, maintenance, and crew issues by exercising decision‑making skills that comply with all applicable FAA regulations, CBA, and company policies while using resources efficiently.
• Interact with crew members and process daily absences, operation reassignments, crew swaps, and crew movement
• Resolve flight crew legality problems and rest requirements based on appropriate regulatory and contractual requirements.
• Maintain the integrity of the flight schedule by ensuring all segments have been assigned to a legal crew.
• Provide a high level of attention to detail and precise communication to crew members about schedule changes.
• Build all open crew member segments into trips and cover for current day.
• Make last‑minute changes to crew hotel reservations/cancellations and transportation arrangements, as necessary, during daily operations.
• Book crew members on deadhead flights when needed
• Monitor crew members check‑in status to assure coverage
• Communicate with Crew Scheduling Coordinators, Dispatch Coordinators and Maintenance Supervisors regarding daily operational concerns to resolve any operational issues.
• Utilize multiple software systems to track and solve complex scheduling problems and complete required checklists.
• Monitor and maintain FAR legality and contractual compliance of crew member schedules for a 24 hour/ 7‑day operation and make appropriate modifications to meet such regulations.
• Assist with irregular operations by processing Crew Recovery Reports
• Assist with on‑the‑job training for New Hire Schedulers
• Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.

Position Specifics

Qualifications

Required

• High school diploma or equivalent.
• Previous customer service experience.
• Intermediate computer skills with Microsoft Office programs.
• Excellent interpersonal and communication skills.
• Must be self‑motivated and able to proactively identify and prevent potential operational disruptions.
• Must be able to adapt to changes under pressure situations and maintain composure in high volume stress situations.
• Ability to prioritize and quickly adapt to changing environments/priorities.
• Ability to speak, read, write in English.
• Must be able to demonstrate authorization to work in the U.S.

Preferred

• Crew scheduling experience.
• Knowledge of airline and aviation terminology.
• Aviation operations experience.

Additional Information

Supervisory Responsibility: This is not a supervisory position.
Delegation: In absence, Manager of Crew Scheduling will handle and assign tasks.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint‑based criminal history records check (CHRC) per 49CFR1542.209 and pre‑employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.