Crew Scheduler

Ultipro; Appleton (WI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k) retirement plan

Flight benefits

Job summary

Ultipro is seeking a Crew Scheduler to support flight operations in Wisconsin. You will work with Pilots and Flight Attendants to ensure all flights are fully staffed when weather, maintenance, or other disruptions occur.

You will coordinate reroutes, manage reservations, supervise reserve crews, and ensure compliance with CBAs and FARs, while training new hires and utilizing BI tools to optimize schedules.

Qualifications

• High School Diploma or equivalent.
• Customer service experience of at least three years.
• Ability to multi-task and prioritize in a stressful environment.
• Preferred: Experience with airline scheduling including terminology and reservation systems.
• Preferred: Ability to manage and prioritize multiple time critical situations.
• Preferred: Problem solving.
• Preferred: Analytical Ability.
• Preferred: Interpersonal Skills.
• Preferred: Communication Skills.

Responsibilities

• Promotes and fosters a safe and secure operating environment.
• Ensures full complement of crewmembers for all scheduled and non-scheduled flights.
• Manages reroutes and reschedules for crewmembers per irregular operations in compliance with CBAs, FARs and company policies.
• Monitors pilot qualification completion and CKs to ensure regulatory minimums are met.
• Manages airline reservations for deadheading crew movement and booking jump seats as needed.
• Oversees reserve crewmember schedules, availability and assignments for cost-effective utilization.
• Completes Fatigue Education and Awareness training requirements annually per FRMP.
• Works with Supervisor to train new hires and develop training plans and coaching.
• Understands CBAs and 14 CFR 117/121 in relation to flight and inflight operations.
• Monitors crew member legalities to ensure 14 CFR 117 and 14 CFR 121 compliance.
• Collaborates with third party vendors to resolve crewmember accommodations and transport challenges.
• Assists with implementation of new CBAs and/or software as needed.
• Supports pilot onboarding and onboarding initiatives in SOC departments.
• Collaborates with SOC Duty Managers, Dispatch Coordinators and Dispatchers to repair disrupted schedules.
• Utilizes BI tools as needed.
• Ensures high levels of service to crew members.
• Attendance is an essential responsibility.
• Adheres to company policies and procedures.
• Maintains professionalism and confidentiality.

Skills

Interpersonal Skills

Communication Skills

Problem solving

Analytical Ability

Education

High School Diploma or equivalent

Job description

The Crew Scheduler will work on the flight side of our operation. This position will be working with Pilots and Flight Attendants to assure that all flights are fully staffed when issues such as weather and maintenance arise. The Crew Scheduler will work as part of a team in a fast paced, ever changing, and challenging environment.

Essential Job Functions:

• Promotes and fosters a safe and secure operating environment.
• Ensures full complement of crewmembers for all scheduled and non-scheduled flights.
• Manages all reroutes and reschedules for crewmembers as a result of irregular operations, for reasons including but not limited to, mechanicals, weather, sick calls, crew legalities, contractual issues, fatigue, commute, etc., in compliance with all applicable Collective Bargaining Agreements (CBAs), Federal Aviation Regulations (FARs) and Company policies and procedures.
• Monitors pilot qualification completion and Consolidation of Knowledge and Skills (CKS) to ensure regulatory minimums are met and extension authorization is received when necessary.
• Manages airline reservations for deadheading crew movement, books jump seats for FAA and positive spaces crewmembers as needed.
• Provides direct oversight of reserve crewmember schedules, establishing and managing times of availability and assignments, ensuring cost effective and operationally beneficial utilization.
• Satisfies completion of 117.9 Fatigue Education and Awareness training requirements on an annual basis and adheres to policies and procedures outlines in the Fatigue Risk Management Program (FRMP).
• Works closely with Supervisor to assist with training new hire employees as needed and to develop and implement tailored training plans and coaching.
• Develop and maintain a proficient understanding of ALPA, AFA Collective Bargaining Agreements (CBAs), all elements of 14 CFR 117, 14 CFR 121 as applied towards flight and inflight operations.
• Monitors crewmember legalities to ensure 14 CFR 117 and 14 CFR 121 compliance.
• Works directly with third party vendor to resolve crewmember accommodation and/or transportation challenges.
• Assists with implementation of new Collective Bargaining Agreements (CBAs) and/or software as needed.
• Supports pilot new hire onboarding by participating in initiatives as needed, including pilot job shadowing of SOC departments.
• Works with members of Flight and Inflight Management to resolve operational challenges and facilitates timely resolutions to minimize disruption to revenue flights and accommodate short notice Leaves of Absence (LOA).
• Assist Flight and Inflight with crewmember displacements in conjunction with currency requirements for Management.
• Monitors crew member check-ins to minimize delays and cancellations stemming from late or unavailable crews.
• Collaborates with SOC Duty Managers, Dispatch Coordinators and Dispatchers to repair disrupted flight schedules and maintain operational integrity, ensuring operational control is maintained when changes impact upcoming flights.
• Utilizes Business Intelligence (BI) tools as needed.
• Ensures high levels of service are provided to the crew members.
• Attendance is considered an essential responsibility.
• Adherence to company policies and procedures
• High degree of professionalism and ability to keep sensitive information confidential.
• Ability to communicate fluently in English.

Education & Experience:

Required:

• High School Diploma or equivalent.
• Customer service experience of at least three years.
• Ability to multi-task and prioritize in a stressful environment.

Preferred:

• Experience with airline scheduling including airline terminology and airline reservation systems.
• Ability to manage and prioritize multiple time critical situations at any given time.
• Problem solving
• Analytical Ability
• Interpersonal Skills
• Communication Skills

Benefits offered to you:

• A comprehensive benefits package which includes health, dental, vision, life and disability insurance, 401(k) retirement plan, and health & wellness incentives.
• Flight benefits on our partner carrier(s).
• Paid holidays, sick leave and vacation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.