Crew Member

Papa Murphy's Holdings; Wisconsin; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the pizza sector is seeking enthusiastic Crew Members to join their dynamic team. This role emphasizes the importance of quality service, teamwork, and integrity. As a Crew Member, you'll have the opportunity to engage with customers, assist them in their selections, and ensure their experience is welcoming and enjoyable. You'll also be responsible for maintaining high standards of cleanliness and food safety while working in a fast-paced environment. If you're passionate about delivering excellent service and are ready to be part of a collaborative team, this position could be the perfect fit for you!

Qualifications

• High school diploma preferred; Food Handlers Card preferred but not required.
• Strong communication skills and ability to work in a team.

Responsibilities

• Greet guests and assist with menu selections.
• Maintain cleanliness and sanitation standards.
• Prepare food items following performance standards.

Skills

Effective communication

Team player

Basic math skills

Education

High school diploma or equivalent

Tools

Food Handlers Card

Serve Safe Certification

Job description

Crew Member:

You are applying for work with R&G Pizza LLC, a franchisee of Papa Murphy’s, not Papa Murphy’s International, Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Summary Description:

The Crew Member is responsible for the following, but not limited to, duties and responsibilities while continually promoting a culture that embraces the company’s core values of Quality, Service, Integrity, and Team Work.

Duties and Responsibilities:

1. Exhibit readiness to perform role by wearing a clean and wrinkle-free uniform and showing up at the assigned time.
2. Prioritize and complete tasks, which if not done could jeopardize the store's operation.
3. Adhere to Papa Murphy’s store “Performance Standards.”
4. Comply with all sanitation and safety standards.
5. Greet all guests to create a welcoming environment.
6. Handle phone and online orders for guest pick-up.
7. Keep assigned area neat, clean, and well stocked.
8. Perform all tasks/duties assigned by immediate supervisor.

“Front of House”

1. Work all counter stations or other assigned stations.
2. Assist guests in making menu selections, review specials, handle club cards, and participate in add-on sales.
3. Wrap pizzas properly, repeat orders to guests, give verbal baking instructions to all guests, thank and invite the guests back.
4. Present order to guest within the 3-minute door to door service time.
5. Assist guests if necessary to carry pizzas out to their car or hold the door open.
6. Follow proper cash, check, credit card, and food stamp transactions; ring up order and follow proper cash handling techniques.
7. Follow proper void/refund procedures. Process coupons and gift certificates with the assistance of immediate supervisor.

“Back of House”

1. Learn to complete operating and safety knowledge of mixer, sheeter, and dicer if needed. Make all products following the portion charts or job aids within the average time as described in the Papa Murphy’s “Performance Standards.”
2. Store and rotate all products before and after prepping to ensure quality.
3. Mix dough to recipe and dough balls to standard when/if necessary.
4. Sheet, wrap, date, and store crusts to standard.
5. Perform the duties of the runner (restock person) or dish person as directed by immediate supervisor.

Required Qualifications:

1. Education:
   • High school diploma or equivalent preferred but not required.
2. Degrees, Licensure, and/or Certification:
   • Food Handlers Card and/or Serve Safe Certified preferred but not required.
3. Knowledge, Skills, and Abilities:
   • Effectively read, speak, write, and communicate.
   • Build and maintain positive relationships with supervisors, co-workers, and guests.
   • Be a team player with a great attitude.
   • Basic math skills required.

Other Requirements:

1. Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
2. Occasionally required to bend and stoop, kneel, or crouch.
3. Must be able to perform cleaning duties such as wiping tables and equipment, sweeping, and mopping.
4. Must be able to lift and/or move up to 30 pounds.
5. Maintain punctual and regular attendance at work.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.