Crew Member

Bars & Recreation; Wisconsin; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a leading entertainment venue in Wisconsin where creativity meets hospitality! As a Crew Member, you will be the face of fun, ensuring every guest enjoys memorable experiences across various activities. From bartending to engaging with guests, your role is pivotal in creating a lively atmosphere. Enjoy competitive wages, flexible scheduling, and a variety of exciting work opportunities. This is your chance to thrive in a dynamic environment that values teamwork and fun. If you’re energetic, hardworking, and passionate about guest satisfaction, this role is perfect for you!

Benefits

Flexible scheduling

Health/Dental/Vision Insurance

Paid Time Off

401k

Life Insurance

Employee Assistance Program

Employee Rewards Program

Free/Discounted Play, Drinks, Snacks and Merchandise

Company-sponsored social events

Qualifications

• Must have hospitality or food/beverage service experience.
• Able to work in a fast-paced environment and carry up to 50 lbs.

Responsibilities

• Greet guests and ensure a fun, safe experience.
• Take orders and deliver food and beverages.
• Maintain cleanliness and organization of the establishment.

Skills

Hospitality

Bartending

Customer Service

Event Coordination

Food Preparation

Education

High School Diploma or GED

Tools

TOAST Handhelds

POS System

Power Tools

Job description

When you join Bars & Rec, you're joining the most exciting, fun, and challenging team in Wisconsin.
From bartending, to managing, marketing, and operations, we have openings that fit a diverse set of interests and skills.

Check out our open positions and when you're ready, apply below.

We are a team of energetic individuals who enjoy working in an environment that values hospitality, creativity and play.
Bars & Recreation offers competitive wages and industry-leading benefits including:

• Flexible scheduling
• Great variety of work with cross-training at all facilities
• Company-sponsored social events
• Health/Dental/Vision Insurance for all full time employees (30+ hours/week)
• Paid Time Off
• 401k
• Life Insurance Policy for all full time employees
• Employee Assistance Program for those enrolled in Health
• Employee Rewards Program
• Free/Discounted Play, Drinks, Snacks and Merchandise
• Annual charitable donation of employee's choice
• Company-wide communication platform
• COVID safety measures in place including HEPA filters at all facilities andhealth and safety protocols for staff

Bars & Recreation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Overview
Milwaukee-based Bars & Recreation owns and operates a diverse portfolio of entertainment brands including Amped, AXE MKE, Game Show MKE, Nine Below, NorthSouth Club, Splash Studio, and The New Fashioned.

• Amped offers private suite karaoke and event space, perfect for creative meetings and special events.
• AXE MKE provides a controlled environment for guests to enjoy competitive axe throwing.
• Game Show MKE presents a live hosted experience featuring stage show games like The Feud, 20 Second Challenge, Pop Goes the Lyric, and more.
• Nine Below introduces a fun, team-oriented twist on indoor miniature golf.
• NorthSouth Club is home to Wisconsin's first full-size deck shuffleboard facility, complete with 16 axe throwing lanes.
• Splash Studio is the premier “wine & paint” concept in Wisconsin – with a full bar and a great vibe.
• The New Fashioned offers family friendly activities like Hyperbowling, curling, and dartball in the heart of Milwaukee’s downtown Deer District.

Our guests come to us for memorable, immersive experiences, to celebrate life events or just spend time with friends, family, and colleagues. They can easily make reservations online or plan custom events with help from our dedicated in-house Sales Team. Each brand maintains its own distinct voice, target audience, and atmosphere, while all operations are centrally managed under the Bars & Rec umbrella.

At Bars & Rec, we prioritize delivering exceptional guest experiences, fostering continuous improvement, and promoting a collaborative, team-driven culture. As a rapidly growing company, we exclusively seek professionals who are energetic, hardworking, positive, and committed to taking care of each other and our guests.

Job Description
Crew Members serve as the primary hospitality ambassadors for each Bars & Recreation brand’s activity-based experiences. They are responsible for ensuring that every guest enjoys a fun, safe, and memorable visit. Crew Members are assigned to different locations and must be flexible in adapting their hosting style and skill sets to meet the unique needs of each venue. Key responsibilities include greeting guests, taking orders, bartending, preparing basic snack foods, delivering food and beverages to guests, assisting with Custom Events, providing attentive and detailed activity training and maintaining the cleanliness and organization of the establishment.

Specific job tasks include:

Hospitality & Operational Tasks:
• Warmly greet guests with a smile and welcome them into the establishments
• Guide guests through each establishment’s offerings, highlighting key features and benefits tailored to their needs.
• Make personal connections with guests (i.e. learn about if they are celebrating a special event, if they are repeat guests, what they would like to get out of their experience, etc.)
• Always lead with a hospitality mindset
• Take food/drink orders upon guest arrival and periodically throughout their experience utilizing customized TOAST handhelds
• Run food/drink orders to/from bars and kitchens
• Learn the steps of Quick Service (at The New Fashioned) including Expo 1, Expo 2 and Food Runner
• Maintain knowledge of facility related technologies (power tools, pour wall, POS system, Check-In programs, hyperbowling system, Singa karaoke tablets, etc.)
• Collect payment/create credit card authorized tabs on the POS system
• Deliver activity-specific equipment in a timely manner
• Train guests in their specific activities, which may include axe throwing, deck shuffleboard, mini golf, karaoke, hyperbowling, dartball, deck curling, game show and painting.
• Teach guests how to safely use their specific activity equipment
• Participate in continual training programs and training of new BAR activations/experiences (Splash Studio, Game Show MKE, etc.)
• Participate in offsite events
• Monitor safety and provide guidance for children who are participating in activities during specific business hours or locations
• Market and promote special offerings, add-ons, and upsell opportunities to guests
• Set-up/deliver special orders, upgrades and add-on orders
• Perform regular table touches and section host duties to ensure a continued positive hospitality experience
• Take guest photos at the end of their experience (where/when applicable)
• Clearly explain and enforce house and safety rules to guests
• Report guest issues up the chain of command immediately so that they can be resolved before a guest leaves the building
• Keep track of time for each reservation
• Clear and reset lanes/courts/courses/tables/suites as needed
• Change axe targets, which requires carrying wood and using power tools
• Paint boards and maintain equipment
• Clean and maintain the facility on a regular basis including sweeping, mopping, dusting, sanitizing, bathroom cleanliness, etc.
• Demonstrate exemplary, positive employee behavior
• Any other duties as assigned by the operational leadership team

Additional tasks when bartending:
• Warmly greet guests and welcome them to the bar
• To uphold the highest standards of hospitality, efficiency, and guest satisfaction, it is essential that a bar is not only fully stocked, but also meticulously maintained. A well-organized, clean, and safe environment fosters a professional atmosphere, ensures operational efficiency, and promotes a positive experience for both guests and patrons
• Demonstrate knowledge of all cocktail recipes and beer, wine and spirit offerings
• Mix traditional and creative cocktails while positively engaging with the guest
• Pour accurately and serve drinks quickly while maintaining standards and quality
• Ability to properly open, date, and store wine
• Verify identification and age requirements of guests if needed for alcohol service Build rapport with guests to create a positive atmosphere
• Make suggestions based on guest tastes and preferences
• Follow all recommendations and requirements of the Responsible Beverage Server Course
• Perform regular bussing tasks such as stocking, trash, recycling, dishes, etc.
• Clean and maintain behind the bar area on a regular basis including sweeping, mopping, dusting, sanitizing, etc.
• Accurately test and label all sanitation products
• Demonstrate exemplary employee behavior by providing guests with hospitality
• Any other duties as assigned by the operational leadership team

Job Location and Tier
This position is classified as a Tier 1 On-site Employee. Bars & Rec employees rotate around the various facilities to support the overall team as needed. Reliable transportation is required.

Supervisor
This job reports to the Senior Operations Manager (SOM) and the Hospitality Operations Managers (HOMs). If there is no HOM onsite, the position is supervised by the Crew Lead(s) and Senior Crew Lead(s).

Time Commitment
At this time, we are seeking Crew Members who are available on Fridays and Saturdays.Full and open availability on Saturdays is required for scheduling purposes.

Compensation and Benefits
Crew members receive a starting base rate plus share of the bi-weekly Tip Pool. Plus, a comprehensive benefits package including:
• Company sponsored 401k plan
• Paid Time Off
• Company sponsored Employee Rewards Program
• Company sponsored complimentary social events
• Annual charitable donation of employee’s choice
• Flexible scheduling
• Great variety of work with cross-training at all facilities
• Company-wide communication platform
• Free/Discounted Play, Drinks, Snacks and Merchandise

Application Requirements
Preference for candidates who are at least 21 years old. (Additional restrictions apply for employees
under age 21.)

• Must have a high school diploma or GED.
• Must have some hospitality, food/beverage service, or retail experience. Preference will go to candidates who have similar activity host experience (i.e. emcee, hotel/resort/cruise/banquet host, camp counselor, trivia master, concierge, etc.) and/or who have experience bartending in a fast-paced environment.
• Must be able to carry up to 50 lbs., climb stairs, and work in a fast-paced environment.
• Must be able to work at least two shifts per week, one being a Saturday shift (daytime or evening). Open and full availability on Saturdays is required for scheduling purposes. Additional Thursday and Friday availability is preferred.
• Must be willing to complete an online Responsible Beverage Server Course and submit proof of completion.
• Must be able to hold and speak clearly into a microphone in front of small and large groups.
• Must be able to facilitate activities for children at allowed establishments during specific hours.
• Must be able to operate a point-of-sale system and accurately conduct credit card transactions.
• Must be able to handle fast-paced shifts and be standing for 4-10 hours.
• Must be able to hold an axe with one or both hands overhead.
• Must be comfortable using power tools including drills.
• Must be comfortable carrying, using, and standing on a 6-foot ladder.
• Must be able to read, understand, and follow the Bars & Recreation Employee Handbook.

A successful Crew Member is:
• Energetic, friendly, confident, and guest focused.
• Able to charm guests while enforcing safety rules.
• A team player who seeks out job tasks and ways to contribute.
• A guest centered driven employee who can provide guests with a hospitable experience from start to finish
• Committed to suggestive selling and upselling to help increase revenue for the company.

At Bars & Rec, we D.R.I.V.E. toward these Guest Service Pillars:
• Demonstrate expertise
• Rally the team
• Identify opportunities
• Value every person
• Exceed expectations

Bars & Recreation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Overview
Milwaukee-based Bars & Recreation owns and operates a diverse portfolio of entertainment brands including Amped, AXE MKE, Game Show MKE, Nine Below, NorthSouth Club, Splash Studio, and The New Fashioned.

• Amped offers private suite karaoke and event space, perfect for creative meetings and special events.
• AXE MKE provides a controlled environment for guests to enjoy competitive axe throwing.
• Game Show MKE presents a live hosted experience featuring stage show games like The Feud, 20 Second Challenge, Pop Goes the Lyric, and more.
• Nine Below introduces a fun, team-oriented twist on indoor miniature golf.
• NorthSouth Club is home to Wisconsin's first full-size deck shuffleboard facility, complete with 16 axe throwing lanes.
• Splash Studio is the premier “wine & paint” concept in Wisconsin – with a full bar and a great vibe.
• The New Fashioned offers family friendly activities like Hyperbowling, curling, and dartball in the heart of Milwaukee’s downtown Deer District.

Our guests come to us for memorable, immersive experiences, to celebrate life events or just spend time with friends, family, and colleagues. They can easily make reservations online or plan custom events with help from our dedicated in-house Sales Team. Each brand maintains its own distinct voice, target audience, and atmosphere, while all operations are centrally managed under the Bars & Rec umbrella.

At Bars & Rec, we prioritize delivering exceptional guest experiences, fostering continuous improvement, and promoting a collaborative, team-driven culture. As a rapidly growing company, we exclusively seek professionals who are energetic, hardworking, positive, and committed to taking care of each other and our guests.

Job Description
Crew Members serve as the primary hospitality ambassadors for each Bars & Recreation brand’s activity-based experiences. They are responsible for ensuring that every guest enjoys a fun, safe, and memorable visit. Crew Members are assigned to different locations and must be flexible in adapting their hosting style and skill sets to meet the unique needs of each venue. Key responsibilities include greeting guests, taking orders, bartending, preparing basic snack foods, delivering food and beverages to guests, assisting with Custom Events, providing attentive and detailed activity training and maintaining the cleanliness and organization of the establishment.

Specific job tasks include:

Hospitality & Operational Tasks:
• Warmly greet guests with a smile and welcome them into the establishments
• Guide guests through each establishment’s offerings, highlighting key features and benefits tailored to their needs.
• Make personal connections with guests (i.e. learn about if they are celebrating a special event, if they are repeat guests, what they would like to get out of their experience, etc.)
• Always lead with a hospitality mindset
• Take food/drink orders upon guest arrival and periodically throughout their experience utilizing customized TOAST handhelds
• Run food/drink orders to/from bars and kitchens
• Learn the steps of Quick Service (at The New Fashioned) including Expo 1, Expo 2 and Food Runner
• Maintain knowledge of facility related technologies (power tools, pour wall, POS system, Check-In programs, hyperbowling system, Singa karaoke tablets, etc.)
• Collect payment/create credit card authorized tabs on the POS system
• Deliver activity-specific equipment in a timely manner
• Train guests in their specific activities, which may include axe throwing, deck shuffleboard, mini golf, karaoke, hyperbowling, dartball, deck curling, game show and painting.
• Teach guests how to safely use their specific activity equipment
• Participate in continual training programs and training of new BAR activations/experiences (Splash Studio, Game Show MKE, etc.)
• Participate in offsite events
• Monitor safety and provide guidance for children who are participating in activities during specific business hours or locations
• Market and promote special offerings, add-ons, and upsell opportunities to guests
• Set-up/deliver special orders, upgrades and add-on orders
• Perform regular table touches and section host duties to ensure a continued positive hospitality experience
• Take guest photos at the end of their experience (where/when applicable)
• Clearly explain and enforce house and safety rules to guests
• Report guest issues up the chain of command immediately so that they can be resolved before a guest leaves the building
• Keep track of time for each reservation
• Clear and reset lanes/courts/courses/tables/suites as needed
• Change axe targets, which requires carrying wood and using power tools
• Paint boards and maintain equipment
• Clean and maintain the facility on a regular basis including sweeping, mopping, dusting, sanitizing, bathroom cleanliness, etc.
• Demonstrate exemplary, positive employee behavior
• Any other duties as assigned by the operational leadership team

Additional tasks when bartending:
• Warmly greet guests and welcome them to the bar
• To uphold the highest standards of hospitality, efficiency, and guest satisfaction, it is essential that a bar is not only fully stocked, but also meticulously maintained. A well-organized, clean, and safe environment fosters a professional atmosphere, ensures operational efficiency, and promotes a positive experience for both guests and patrons
• Demonstrate knowledge of all cocktail recipes and beer, wine and spirit offerings
• Mix traditional and creative cocktails while positively engaging with the guest
• Pour accurately and serve drinks quickly while maintaining standards and quality
• Ability to properly open, date, and store wine
• Verify identification and age requirements of guests if needed for alcohol service Build rapport with guests to create a positive atmosphere
• Make suggestions based on guest tastes and preferences
• Follow all recommendations and requirements of the Responsible Beverage Server Course
• Perform regular bussing tasks such as stocking, trash, recycling, dishes, etc.
• Clean and maintain behind the bar area on a regular basis including sweeping, mopping, dusting, sanitizing, etc.
• Accurately test and label all sanitation products
• Demonstrate exemplary employee behavior by providing guests with hospitality
• Any other duties as assigned by the operational leadership team

Job Location and Tier
This position is classified as a Tier 1 On-site Employee. Bars & Rec employees rotate around the various facilities to support the overall team as needed. Reliable transportation is required.

Supervisor
This job reports to the Senior Operations Manager (SOM) and the Hospitality Operations Managers (HOMs). If there is no HOM onsite, the position is supervised by the Crew Lead(s) and Senior Crew Lead(s).

Time Commitment
At this time, we are seeking Crew Members who are available on Fridays and Saturdays.Full and open availability on Saturdays is required for scheduling purposes.

Compensation and Benefits
Crew members receive a starting base rate plus share of the bi-weekly Tip Pool. Plus, a comprehensive benefits package including:
• Company sponsored 401k plan
• Paid Time Off
• Company sponsored Employee Rewards Program
• Company sponsored complimentary social events
• Annual charitable donation of employee’s choice
• Flexible scheduling
• Great variety of work with cross-training at all facilities
• Company-wide communication platform
• Free/Discounted Play, Drinks, Snacks and Merchandise

Application Requirements
Preference for candidates who are at least 21 years old. (Additional restrictions apply for employees
under age 21.)

• Must have a high school diploma or GED.
• Must have some hospitality, food/beverage service, or retail experience. Preference will go to candidates who have similar activity host experience (i.e. emcee, hotel/resort/cruise/banquet host, camp counselor, trivia master, concierge, etc.) and/or who have experience bartending in a fast-paced environment.
• Must be able to carry up to 50 lbs., climb stairs, and work in a fast-paced environment.
• Must be able to work at least two shifts per week, one being a Saturday shift (daytime or evening). Open and full availability on Saturdays is required for scheduling purposes. Additional Thursday and Friday availability is preferred.
• Must be willing to complete an online Responsible Beverage Server Course and submit proof of completion.
• Must be able to hold and speak clearly into a microphone in front of small and large groups.
• Must be able to facilitate activities for children at allowed establishments during specific hours.
• Must be able to operate a point-of-sale system and accurately conduct credit card transactions.
• Must be able to handle fast-paced shifts and be standing for 4-10 hours.
• Must be able to hold an axe with one or both hands overhead.
• Must be comfortable using power tools including drills.
• Must be comfortable carrying, using, and standing on a 6-foot ladder.
• Must be able to read, understand, and follow the Bars & Recreation Employee Handbook.

A successful Crew Member is:
• Energetic, friendly, confident, and guest focused.
• Able to charm guests while enforcing safety rules.
• A team player who seeks out job tasks and ways to contribute.
• A guest centered driven employee who can provide guests with a hospitable experience from start to finish
• Committed to suggestive selling and upselling to help increase revenue for the company.

At Bars & Rec, we D.R.I.V.E. toward these Guest Service Pillars:
• Demonstrate expertise
• Rally the team
• Identify opportunities
• Value every person
• Exceed expectations

Bars & Recreation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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All Bars & Rec establishments are cashless facilities.