Crew Member

TBD Jersey Mike's Westford; Westford (MA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Above-average pay

Overtime pay

Paid training

Certification bonuses

IRA match

Health, Vision, Dental insurance

Flexible schedule

Free sub per shift

Job summary

Jersey Mike's Westford is seeking a Shift Leader to oversee daily operations under management, guiding a crew and ensuring hospitality and quality. You will supervise the team, coordinate service, and support food preparation on a fast-paced shift.

We offer positions full-time or part-time with pay between $15 and $18 per hour plus tips. Training is provided, with care for staff development and a supportive, community-focused environment.

Qualifications

• High school degree or equivalent required.
• 1 year QSR experience preferred.
• Must be 18+ to operate slicer.
• Reliable transportation and excellent product knowledge.
• Desire to improve self and skills; able to work in fast-paced environment.

Responsibilities

• Supervise and lead a team during shifts.
• Ensure excellent customer service at all times.
• Assist in food preparation and maintain quality standards including slicer use.
• Manage opening/closing procedures and shift operations.
• Handle inquiries and resolve customer issues; train staff on policies.

Skills

Teamwork

Communication

Punctual

Enthusiastic

Learns quickly

Education

High school degree or equivalent

Tools

Slicer operation

Job description

Overview

We’re thrilled to announce the grand opening of our brand‑new Jersey Mike’s locations in Westford, Billerica, and Andover, MA this fall. Training will take place at our Chelmsford location so you’ll be ready to open our doors in Westford.

We’re looking for motivated, enthusiastic team members to join our Legend Subs family. Competitive pay plus tips and real opportunities to grow. Our culture is one of giving and community. We have positions and shifts available from 7 a.m. to 9 p.m.

Who We’re Looking For

• Happy and energized in a lively environment
• Friendly to teammates and customers
• Enjoy learning
• Punctual
• Teamwork-oriented
• Communicates effectively
• Comes from a fast‑growing QSR brand

Position: Shift Leader

Responsible for overseeing daily operations under the guidance of manager and ZenPut task‑based program. Supervise team, manage customer service, maintain hospitality.

• Supervise and lead a team of employees during your shift
• Ensure excellent customer service is provided at all times
• Assist in food preparation and ensure quality standards, including slicer use
• Manage shift operations, including opening and closing procedures
• Handle customer inquiries, complaints, and resolve issues
• Train staff based on Principles of Success, company policies, procedures & standards
• Monitor inventory levels and place orders when necessary
• Maintain cleanliness and organization of the restaurant or catering facility

Job Types & Compensation

Job Types: Full‑time, Part‑time

Pay: $15 – $18 per hour, plus tips (~$5 – $6 additional)

Expected hours: 20 – 40+ hours per week

Benefits

• Above Average Pay
• Time & a half/Overtime
• Paid Training
• Paid Bonus for Certifications (full‑time crew members)
• IRA Match (full‑time crew members)
• Health, Vision, & Dental Insurance (full‑time crew members)
• Weekly Flexible Schedule
• Free Sub per Shift

Shift Options

• 4‑hour shift
• 8‑hour shift
• Day shift
• Morning shift
• Evening/closing shift

Qualifications & Competencies

• High school degree or equivalent
• 1 year QSR experience preferred
• Must be 18 years or older to operate slicer
• Serve Safe Certification – Food Handler
• Reliable transportation
• Excellent menu and product knowledge
• Can thrive in fast‑pace environment
• Desire to improve self and skills
• Effective communication with guests
• Participate in all Jersey Mike’s training programs
• Ability to meet schedule requirements and reliability

Additional Information

We value commitment to company goals: create high‑quality food, maintain cleanliness, work in a fast‑paced team, multitask, provide exceptional customer experience, and understand accountability terms.

Note: This website is not operated by Jersey Mike’s Franchise Systems. Franchisees are independent owners and manage hiring decisions.