Shift Leader

Jersey-Mike; Westford (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Paid Training

Paid Bonus for Certifications

IRA Match

Free Sub per Shift

Overtime pay

Job summary

Jersey Mike's Westford is opening a new location in Westford, MA, and seeking a Shift Leader to supervise a busy team and deliver top-notch hospitality. Training will occur at the Chelmsford location before the Westford launch.

Expect roles from opening to closing with a strong emphasis on service quality and a culture of teamwork. Pay ranges from $15–$18 per hour with tips, plus bonuses for certifications and benefits for full-time crew.

Qualifications

• High school degree or equivalent required.
• Experience in a fast-paced QSR environment preferred.
• Must be 18+ and able to operate the slicer.

Responsibilities

• Supervise and lead a team during the shift.
• Ensure excellent customer service at all times.
• Assist in food preparation and maintain quality standards, including slicer.
• Manage shift operations including opening and closing procedures.
• Handle inquiries and resolve customer issues.

Skills

Team leadership

Customer service

Communication

Multitasking

Food prep

Education

High school diploma

Job description

We're Growing! We are hiring for Westford, MA! Come Join Us for training in Chelmsford, MA!

We’re thrilled to announce the grand opening of our brand-new Jersey Mike’s location in Westford, MA this fall! As we prepare for this exciting launch, we’re looking for motivated, enthusiastic team members to join our Legend Subs family.

Training will take place at our Chelmsford, MA location, so you’ll be ready to hit the ground running when we open our doors in Westford.

At Jersey Mike’s, you’re worth it - and we show it! We offer competitive "Sub Above" pay, plus tips, with real opportunities to grow. The better you are on the line, the more you earn!

Our culture at Jersey Mike’s is one of giving and making a difference in someone’s life, including yours. We believe that loving your job and the community that we serve creates a happy team member and repeat customer. Would you like to be part of our do good, feel good company?

We have a wide range of positions and shifts available in our daily schedule from openers at 7am to midday shifts to closers at 9pm.

Who we are inviting onto our team:

• Happy and energized by a lively environment
• Friendly to your teammate next to you and the customer in front of you
• Learning is fun
• Being on time is easy
• Teamwork is dreamwork
• High fives are part of communicating
• Advancement in the fastest growing QSR brand within our multi-unit franchise, Legend Subs

As a Shift Leader you will be responsible for overseeing the clearly mapped-out operations under the guidance of your manager and ZenPut, a task-based management program on the store’s iPad. Your role will involve supervising the team, managing customer service, and maintaining a high level of hospitality.

• Supervise and lead a team of employees during your shift
• Ensure excellent customer service is provided at all times
• Assist in food preparation and ensure quality standards are met, including slicer
• Manage shift operations, including opening and closing procedures
• Handle customer inquiries, complaints, and resolve any issues that may arise
• Train based on7 Principles of Success,company policies, procedures & standards
• Monitor inventory levels and place orders when necessary
• Maintain cleanliness and organization of the restaurant or catering facility

Job Types: Full-time, Part-time

Pay: $15-18 per hour

Expected hours: 20-40+ hours per week

Benefits:

• Above Average Pay
• Hourly $15-18, plus approx. $5-6 additional tips
• Time & a Half/Overtime
• Paid Training
• Paid Bonus for Certifications (full time crew members)
• IRA Match (full time crew members)
• Health, Vision, & Dental Insurance (full time crew members)
• Weekly Flexible Schedule
• Free Sub per Shift

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Morning shift
• Evening/closing shift

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant New Jersey!

The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every person that comes through our door. Our culture is a culture of "giving" and supporting our local communities so that all can be lifted together.

"Jersey Mike's "A Sub Above"

Jersey Mike's Subs is looking for Crew Members.

Become part of Jersey Mike's vibrant organization! Grab hold of our powerful positive energy with a Jersey Mikes ready-to-take-off career that is fun, fulfilling and rewarding!

If you like to have fun, banter with people and enjoy sharing your life then working at Jersey Mike’s may be for you. Besides learning our business and pleasing people with our great authentic sub sandwiches, you'll learn a whole new level of social decorum to take through life.

So become part of our tradition! Jersey Mike's was built on a strong sense of community and an outstanding commitment to the personal growth of our people. If you enjoy being part of something special in a strong cultural and spirited environment then bring your energy and come grow with us!

The primary requirement of a Jersey Mike’s employee is commitment to company goals:

• Create food consistent with Jersey Mike’s high quality standards
• Maintain restaurant that is noticeably cleaner than others
• Work in a fast paced team driven atmosphere
• Ability to multitask and work with a sense of urgency
• Interface with customers and provide an exceptional experience
• Full understanding of the terms accountability and information

Qualifications for the job:

• Education: High school degree or equivalent
• 1 Year QSR experience preferred
• Other: Must be 18 years or older to operate the slicer
• Serve Safe Certification - Food Handler
• Must have reliable transportation

Key Competencies:

• Excellent Menu and product knowledge awesome personality
• Must be able to thrive in a fast pace environment
• Desire to improve self and skill sets
• Able to communicate effectively with guests. Awesome personality
• Participate in all Jersey Mike's training programs
• Ability to meet schedule requirements and is a reliable performer

This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchiseeS. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.