Crew Member

Culver's Restaurants; Quincy (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic team members to deliver exceptional guest service. In this role, you'll ensure that every guest leaves happy by providing personalized service and maintaining high standards of food safety and hygiene. You'll be part of a dynamic team that values communication and cooperation, where your contributions directly impact guest satisfaction. If you're ready to take on a fast-paced environment with a flexible schedule and a commitment to quality, this opportunity is perfect for you.

Qualifications

• Flexible schedule is a must for this role.
• Effective communication skills with guests and team members are essential.

Responsibilities

• Provide exceptional guest service and hospitality consistently.
• Follow food safety practices and maintain a neat appearance.

Skills

Effective communication

Reading and writing skills

Food safety knowledge

Sense of urgency

Education

High School Diploma

Job description

Job Summary

Provides personalized, exceptional guest service ensuring that every guest who chooses Culver's leaves happy.

Essential Functions

• Consistently provides excellent guest service and hospitality.
• Demonstrates proper personal hygiene and food safety practices consistently.
• Maintains a neat, well-groomed uniformed appearance.
• Follows restaurant policy on attendance, respectful conduct of team members, and all other policies consistently.
• Assists guests with product knowledge and promotional information upon request accurately.
• Follows company safety standards at all times and looks out for the safety of other team members and guests.
• Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
• Handles guest comments promptly and courteously.
• Performs primary position responsibilities timely and accurately.
• Performs secondary position responsibilities after primary duties are accomplished, in a timely and accurate manner.
• Provides backup support accurately and promptly after secondary responsibilities are completed.
• Assists with additional tasks upon manager on duty (M.O.D.) request.
• Answers the telephone courteously and professionally, within three rings.
• Prepares quality products while maintaining portion control and presentation within service goal times.
• Attends all team member meetings.

Qualifications

• Flexible schedule
• Reading and writing skills required
• Effective communication with guests, team, and management
• Maintains a sense of urgency
• Trained in food safety knowledge

Physical Abilities

• Stand constantly
• Walk constantly
• Sit occasionally
• Handle constantly
• Lift/carry 10 lbs or less constantly
• Lift/carry 11-20 lbs constantly
• Lift/carry 21-50 lbs frequently
• Lift/carry 51-100 lbs occasionally

Team Member Performance Success Factors

• Communication: Timely, clear, concise verbal and written communication; effective problem-solving and idea delivery.
• Change Management: Supportive of change; reacts quickly and appropriately; accepts feedback.
• Decision Making & Problem Solving: Uses judgment and sensitivity; gathers appropriate information.
• Innovation & Creativity: Seeks efficiency improvements; offers suggestions and solutions.
• Planning: Organized; establishes priorities; manages multiple deadlines; follows procedures.
• Cooperation: Supports team members; provides excellent guest service.
• Quality of Work: Delivers quality work on time; supports safety policies.
• Accountability: Delivers results; punctual; uses resources wisely.