Crew Member

CA Planet; Pasadena (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic Crew Members to enhance the member experience at their fitness clubs. This role involves providing exceptional customer service, assisting with front desk operations, and ensuring a welcoming environment for all members and guests. Ideal candidates will possess a passion for fitness, strong communication skills, and a commitment to reliability. Join a dynamic team that values positivity and professionalism, and make a meaningful impact on the health and wellness of the community.

Qualifications

• Customer service/hospitality background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member sign-ups.
• Maintain cleanliness and address member concerns.

Skills

Customer Service

Communication

Problem Solving

Punctuality

Basic Computer Proficiency

Education

High School Diploma or GED

Job description

Job Summary

The Crew Memberwill be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.