Crew Member

Dunkin' Donuts; North Bergen (NJ); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading company as a Crew Member, where you will play a vital role in delivering exceptional guest experiences. You will work in a team environment, ensuring guests are satisfied while adhering to brand standards and operational excellence. Your responsibilities will include maintaining cleanliness, preparing food and beverages, and supporting fellow team members. If you are passionate about results and guest satisfaction, this role is for you!

Qualifications

• Fluently speak/read English.
• Capable of counting money and making change.

Responsibilities

• Deliver great guest experiences.
• Maintain a clean and neat workstation.
• Prepare all products following appropriate recipes.

Skills

English

Guest Focus

Problem Solving

Job description

Crew Members are responsible for delivering great guest experiences.

Responsibilities Include :

Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his / her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability - Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Requirements : Qualifications :

Skills

• Must be able to fluently speak / read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus - anticipate and understand guests' needs and exceed their expectations.
• Passion for Results - set compelling targets and deliver on commitments.
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.