Crew Member

Planet Fitness; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fitness center is seeking a Crew Member to enhance the member experience through superior customer service. This role involves greeting members, managing front desk operations, and addressing member queries with professionalism. Ideal candidates will have a passion for fitness and strong interpersonal skills.

Qualifications

• Customer service / hospitality background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including check-ins and new member sign-ups.
• Respond to member questions and concerns professionally.

Skills

Customer service skills

Strong listening skills

Problem solving

Education

High School diploma / GED equivalent

Job description

Job Summary

The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including :

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

Customer service / hospitality background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma / GED equivalent required.

Must be 18 years of age or older.

Must have typing skills.

Must be available to work Friday, Saturday and Sunday shifts each week.

Must be available to work morning and / afternoon shifts.