Crew Member

skyzone

Deer Park (NY)

On-site

USD 18,000 - 23,000

Part time

5 days ago

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Job summary

Sky Zone is seeking a Crew Member to join its Operations team onsite. You will deliver a safe, engaging guest experience across multiple stations, from Court Monitor to Front Desk, and adapt to business needs.

This part-time, non-exempt role requires reliability, coachability, and strong teamwork. Training will cover safety, park procedures, and customer service fundamentals to ensure memorable guest experiences.

Qualifications

Must be 16 years of age or older.
Availability to work evenings, weekends, and holidays as business needs require.
Ability to follow safety procedures and operational guidelines.
Ability to work in a fast-paced, high-energy environment.
Previous customer service or hospitality experience is preferred but not required.

Responsibilities

Deliver a safe and positive guest experience at all times.
Follow and enforce park safety rules and operational procedures.
Maintain cleanliness and organization of assigned areas.
Communicate clearly and professionally with guests and team members.
Adapt to changing business demands and station assignments.
Demonstrate teamwork, accountability, and professionalism during each shift.

Skills

Positive attitude

Verbal communication

Coachability

Reliability

Teamwork

Initiative

Education

No formal education requirement

High school students eligible

Tools

POS systems

Scheduling tools

Job description

Position Title: Crew Member

Department: Operations

Reports To: General Manager

Status (FT/PT): Part-Time

FLSA Status: Non-Exempt

Travel: None

Location: Onsite at park location

JOB SUMMARY

Crew Members are frontline team members responsible for delivering a safe, engaging, and memorable guest experience across multiple operational stations within the park. This role is designed to provide exposure to core areas of park operations while building foundational workplace skills in guest service, safety, teamwork, and accountability.

Crew Members may be assigned to one or more stations based on business needs. Station assignments are not guaranteed and may change at the discretion of park leadership.

Operational stations may include:

Court Monitor
Greeter / Park Support
Party Host
Party Coordinator
Café Front of House (FOH)
Café Back of House (BOH)
Front Desk (Sales)
Park Training
Marketing Support

Crew Members are expected to demonstrate reliability, coachability, and alignment with Sky Zone's mission and values while maintaining safety and operational standards at all times.

RESPONSIBILITIES

This section describes the essential functions of this role but is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.

General Responsibilities (All Stations)

Deliver a safe and positive guest experience at all times.
Follow and enforce park safety rules and operational procedures.
Maintain cleanliness and organization of assigned areas.
Communicate clearly and professionally with guests and team members.
Adapt to changing business demands and station assignments.
Demonstrate teamwork, accountability, and professionalism during each shift.

Station-Specific Responsibilities

Court Monitor

Actively supervise attractions to ensure guest safety.
Enforce safety rules consistently and respectfully.
Identify and address unsafe behavior promptly.
Assist with emergency response procedures as trained.

Greeter / Park Support

Welcome guests and provide directional assistance.
Support guest flow and traffic management.
Maintain cleanliness of public areas and high-touch surfaces.
Monitor waiver completion and wristband compliance where applicable.

Party Host

Lead birthday parties and group events from start to finish.
Manage event timelines and transitions.
Deliver structured activities and high-energy guest engagement.
Coordinate food and room setup.

Party Coordinator

Prepare party rooms and materials prior to events.
Confirm party details and package inclusions.
Support seamless coordination between departments.
Address minor concerns and escalation when appropriate.

Café Front of House (FOH)

Take and process guest orders accurately using POS systems.
Provide product knowledge and suggest add-ons appropriately.
Maintain a clean and organized service area.
Follow cash-handling procedures.

Café Back of House (BOH)

Prepare food and beverages according to brand standards.
Follow food safety and sanitation protocols.
Monitor inventory levels and communicate needs.
Maintain a clean prep and kitchen area.

Front Desk (Sales)

Greet and check in guests efficiently.
Assist with waivers, ticket purchases and memberships.
Serve as a brand ambassador by recommending memberships or enhancements that elevate the guest experience.
Address guest questions and concerns professionally.

Park Training

Complete required onboarding and safety certifications.
Participate in ongoing skill development.
Demonstrate coachability and commitment to continuous improvement.

Marketing Support

Assist with in-park promotions and local community events.
Encourage participation in surveys or promotional campaigns.
Represent the brand positively in all interactions.

QUALIFICATIONS

Must be 16 years of age or older.
Availability to work evenings, weekends, and holidays as business needs require.
Ability to follow safety procedures and operational guidelines.
Ability to work in a fast-paced, high-energy environment.
Previous customer service or hospitality experience is preferred but not required.

SKILLS