Enable job alerts via email!

Crew Member

Fakih Food Services

Dearborn (MI)

On-site

USD 25,000 - 35,000

Full time

Yesterday
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading food service provider seeks a Restaurant Front Team Member in Dearborn to deliver exceptional guest experiences. Responsibilities include maintaining cleanliness, ensuring product quality, and providing attentive service to guests. The ideal candidate has a strong focus on hospitality and safety while thriving in a fast-paced environment.

Qualifications

  • Experience in customer service preferred.
  • Ability to work in fast-paced environments.
  • Strong communication skills.

Responsibilities

  • Provide consistent guest service and maintain cleanliness standards.
  • Follow operational guidelines for product preparation.
  • Execute service recovery for guest concerns.

Skills

Customer Service
Attention to Detail
Communication

Job description

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

  • Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot / exterior and a clean and inviting dining room
  • Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
  • Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
  • Enhances the guest experience by following the S.E.T. Principles : Smile, Eye Contact, Thank You
  • Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
  • Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
  • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
  • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
  • Listens carefully to guests and apologizes for the experience in the case of a complaint
  • Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
  • Prepares all products as required, following the order monitor to ensure the accuracy of every order
  • Communicates showcase and product needs to ensure proper product availability for guests
  • Regularly takes temperatures of the required products and records in the Time & Temperature Log
  • Follows all restaurant policies, procedures and standards
  • Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
  • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

  • Works in compliance with occupational health and safety legislation
  • Knows, understands and follows safe work practices and procedures
  • Uses or wears personal protective equipment or clothing as required
  • Reports all injuries / illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Postural & Physical Demands Requirements

  • Frequent reaching above waist, chest, and shoulder level, as well as below waist level
  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
  • Continuous standing on tiled surfaces for all tasks
  • Ability to stand for long periods of time without a break
  • Frequent hip flexion while walking for all tasks
  • Occasional lifting of boxes of supplies / products weighing from
  • Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
  • Frequent exposure to cold / below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Crew Member

SONIC Drive-In

Dearborn

On-site

USD 10,000 - 60,000

Today
Be an early applicant

Utility Pole Inspection Crew Member

Asplundh Tree Expert

Dearborn

On-site

USD 10,000 - 60,000

Today
Be an early applicant

Crew Member

Barbusca Lawn Care, LLC

Lancaster

Remote

USD 10,000 - 60,000

30+ days ago

Crew Member

Apricus

Overland Park

On-site

USD 25,000 - 30,000

Yesterday
Be an early applicant

Landscape Enhancement Crew Member

The Contractor Consultants

Detroit

On-site

USD 10,000 - 60,000

Today
Be an early applicant

Lawn Maintenance Crew Member

The Contractor Consultants

Detroit

On-site

USD 10,000 - 60,000

Today
Be an early applicant

Crew Member

Little Caesars

Detroit

On-site

USD 10,000 - 60,000

Today
Be an early applicant

Wastewater Treatment Crew Member I

Johnson County Kansas

Shawnee

On-site

USD 10,000 - 60,000

Yesterday
Be an early applicant

Crew Member

Wendy's

Detroit

On-site

USD 10,000 - 60,000

Today
Be an early applicant