Crew Member

Planet Fitness - CA; Alhambra (CA); On-site; USD 30,000 - 35,000; Full time

Job summary

Planet Fitness - CA cherche un Crew Member pour offrir une expérience positive aux membres et prospects. Le candidat sera responsable de l'accueil, de l'inscription des nouveaux membres, et de l'assistance dans les opérations front desk. Une attitude positive et des compétences exceptionnelles en service client sont indispensables pour ce poste.

Qualifications

• Expérience en service à la clientèle ou en hôtellerie préférée.
• Compétence de base en informatique requise.
• Doit avoir 18 ans ou plus.

Responsibilities

• Accueillir les membres et fournir un service client exceptionnel.
• Gérer les activités de front office et signer de nouveaux membres.
• Répondre aux questions des membres et maintenir la propreté du club.

Skills

Service à la clientèle

Écoute active

Résolution de problèmes

Education

Diplôme de lycée ou équivalent

Job description

Job Summary

The Crew Memberwill be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.

• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.