Crew Logistics Specialist

Jobtailor; Houston (TX); On-site; USD 48,000 - 72,000; Full time

Job summary

Jobtailor in Houston, TX is seeking a Vessel Operations Coordinator to provide 24/7 support for US port office vessel turnarounds and related services.

You will manage vessel requirements, prepare pre-arrival docs, liaise with clients and port services, and maintain KPI-driven efficiency while ensuring compliance with immigration regulations.

Qualifications

• High School Diploma or GED required.
• Knowledge of Port Operations and Port Agency services desired.
• TWIC or ability to obtain TWIC within 30 days of appointment.
• Ability to work independently with limited supervision.
• Strong multitasking and deadline-driven capabilities.
• Excellent written and verbal communication skills.

Responsibilities

• Provide 24/7 support to US Operations teams for vessel turnarounds within US port jurisdiction.
• Manage vessel requirements and book relevant services.
• Assist with on-call services for Principals.
• Render ships agency services to customers at an excellent level.
• Maintain smooth vessel turnarounds and advise authorities on vessel details.
• Keep all parties informed and meet KPIs.
• Seek cost reductions and improve port-office efficiencies.
• Collaborate with peers in other locations.
• Prepare pre-arrival documentation and vessel/terminal lists.
• Coordinate sailing arrangements and update systems with current information.
• Create statements of facts and attendance reports as needed.
• Liaise daily with clients, vendors, and port services.
• Exercise discretion on significant operational matters.
• Report to the Operations Manager.

Skills

Port Operations Knowledge

Vessel Turnaround Management

Customer Service Skills

Microsoft Office Proficiency

TWIC Certification

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft SharePoint

Microsoft Outlook

Job description

• Provide 24/7 support to US Operations teams for the safe and smooth turnaround of appointed vessels within the US port office jurisdiction
• Manage vessel requirements and book relevant services
• Assist with Inchcape's 24/7 on-call services for Principals
• Render ships agency services to customers at an excellent level
• Maintain smooth and quick vessel turnarounds while advising local authorities on vessel details
• Keep all relevant parties informed and meet KPIs
• Seek methods to reduce operational costs and improve port-office efficiencies
• Collaborate with peers in other locations
• Prepare pre-arrival documentation and vessel/terminal visitor and vendor lists
• Coordinate sailing arrangements
• Create Statements of Facts (SOF), vessel attendance reports, and other documents
• Liaise daily with clients, vendors, and port services
• Update systems accurately and promptly to provide current information to clients
• Exercise discretion and independent judgment on significant operational matters
• Report to the Operations Manager

Requirements

• High School Diploma or GED equivalent required
• Knowledge of Port Operations and Port Agency services desired
• Knowledge of immigration regulations for seafarers and attending personnel for vessels
• Ability to work independently with limited supervision
• Ability to multitask, balance changing priorities, and meet deadlines
• Logical thinking, procedure-following, and sound decision‑making abilities
• Organizational and time management skills; ability to prioritize and be detail‑oriented
• Strong verbal and written communication, interpersonal, listening, and customer service skills
• Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water
• Ability to climb, ascend, and descend ladders, stairs, and ramps
• Ability to lift and carry 50 lbs.
• Ability to work in cold, heat, wind, rain, and snow
• Advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook
• Foundational knowledge of Port Operations
• Reliable transportation, valid non‑expired state driver's license, and vehicle insurance coverage
• Must undergo a federal background check for TWIC or already possess a TWIC; TWIC must be obtained within 30 days of appointment and maintained throughout employment

Core Competencies

Demonstrates expertise in Port Operations and Agency Services, ensuring efficient vessel turnaround and compliance with immigration regulations. Strong organizational, communication, and decision‑making skills are essential for managing multiple priorities and maintaining high service standards.

Highest‑signal resume keywords

• Port Operations Knowledge
• Vessel Turnaround Management
• Customer Service Skills
• Microsoft Office Proficiency
• TWIC Certification

Hard Skills

• Port Agency Services
• Vessel Attendance Reporting
• Pre-Arrival Documentation Preparation
• Operational Cost Reduction
• KPI Management

Soft Skills

• Organizational Skills
• Time Management
• Logical Thinking
• Interpersonal Skills
• Decision‑Making Abilities

Certifications & Qualifications

• TWIC Certification

Industry Keywords

• Immigration Regulations
• Vessel Boarding
• Operational Efficiency
• Client Liaison
• Vendor Coordination

Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft SharePoint
• Microsoft Outlook