Crew Leader - Donations

Goodwill Industries of South Texas, Inc.; Corpus Christi (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Goodwill Industries of South Texas, Inc. is seeking a Donations Crew Leader to oversee daily operations at donation sites and supervise Donation Associates.

The role emphasizes ensuring donations are processed per agency standards and maintaining a welcoming environment for donors and customers. The successful candidate will manage scheduling, train staff, address customer concerns, uphold safety standards, and embody Goodwill’s core values of Empowerment, Public Trust, Respect, Innovation,

Qualifications

• High School diploma or equivalent is required.
• At least one year of retail experience.
• Valid driver's license with clean record and required liability coverage.
• Successful completion of background check and drug/alcohol screen.

Responsibilities

• Manage employee work schedules and staffing coverage.
• Train Donation Associates and provide hands-on support for donations.
• Address and resolve donor/customer complaints as needed.
• Enforce safety and loss prevention; ensure adherence to agency policies.
• Promote the agency’s core values and support department goals.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Flexible hours

Minimal supervision

Education

High School diploma or equivalent

Valid Driver's License

Job description

• Location 2961 S PORT AVE,CORPUS CHRISTI, TX, 78405-2098,United States
• Base Pay $15.00 / Hour
• Job Category Management
• Employee Type FT Non-Exempt

SUMMARY OF POSITION

The Donations Crew Leader is responsible for overseeing the daily operations of assigned donation stations, providing direct supervision to Donation Associates. The Crew Leader ensures that all donations are received and processed in alignment with established agency standards, while maintaining a clean, safe, and welcoming environment for donors and customers. The Crew Leader is expected to exemplify professionalism and demonstrate Goodwill’s core values of Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.

ESSENTIAL RESPONSIBILITIES AND DUTIES

• Manage employee work schedules, overseeing employee work hours. This includes creating schedules, managing time off requests, and adjusting employee work schedules to ensure adequate staffing and efficient operations. Coordinate coverage for shifts when employees call in or are absent.
• Responsible for training Donation Associates and providing hands-on support when necessary. This may include accepting donations, providing receipts, and maintaining a clean, organized work area.
• Address and resolve customer complaints, escalating to the Transportation Manager when necessary.
• Adhere to and enforce safety and loss prevention to prevent injury to personnel and damage to property, equipment, and inventory. Ensure all operations are according to agency policies and procedures.
• Embrace and promote the agency’s core values in all interactions. Contribute to the fulfillment of department and agency objectives and goals
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• High School diploma (or equivalent) and one year of retail experience. Additional retail experience may be used for the education requirement.
• Posess valid Driver License, clean driving record, and carry minimum liability coverage as required by the State of Texas.
• Pass pre-employment criminal background check and Drug/Alcohol screen

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work flexible hours.
• Strong customer service skills. Ability to read, write and communicate effectively.
• Able to work with minimal supervision.

PHYSICAL FUNCTIONS

• Must be able to work in hot/cold, humid and/or dusty environment
• Able to bend, push, pull and stand for long periods of time
• Able to lift and carry a minimum of 75 pounds