Crew Leader

Ontario Trillium Foundation; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Tropical Smoothie Cafe in Nashville is seeking a Crew Leader to guide daily operations, supervise team members, and uphold our values of hospitality, energy, and integrity in a fast-paced cafe setting.

You will lead by example, ensure quality and safety, train staff across all stations, manage shifts and performance, and contribute to a fun, efficient environment that delivers unparalleled guest experiences.

Qualifications

• Experienced Tropical Smoothie Cafe Crew Member.
• Legally able to work within the State and Federal

Responsibilities

• Interact with crew members and customers, delivering enthusiastic hospitality.
• Lead cafe operations to uphold Tropical Smoothie Cafe standards.
• Train and coach staff to ensure brand consistency.
• Oversee counters, food prep, and cleanliness as part of daily tasks.
• Assist with scheduling, labor control, and inventory where needed.

Job description

SUMMARY OF RESPONSIBILITIES

At Tropical Smoothie Cafe, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Crew Leaders are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better. If you are Smart and have Integrity, Drive, and Enthusiasm, you would be a great Tropical Smoothie Café Crew Leader.

ESSENTIAL FUNCTIONS

• Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successfully completed the Café Basics Training Program and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Cafe’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the cafe.

REQUIRED EXPERIENCE

• Experienced Tropical Smoothie Cafe Crew Member.
• Legally able to work within the State and Federal

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced cafe environment. Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are between six to eight hours, but this may vary.
• Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
• Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.
• Fun, fast-paced, upbeat environment with no fryers!