Crew Lead – Field Operations

Classic Tents & Events; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Classic Tents & Events is seeking a Crew Leader-Field in Atlanta, Georgia, responsible for leading the installation and removal of tents at events such as festivals and productions. The role requires strong leadership and customer service skills as you will supervise a team and communicate directly with clients.

The ideal candidate will have excellent time management and problem-solving abilities, ensuring the safe operation of equipment and great service delivery.

Qualifications

• Supervises 4 - 8 employees during installations and takedowns.
• Communicates effectively with crew and customers regarding job details.
• Ability to manage conflict and resolve issues on site.

Responsibilities

• Leads the installation and removal of equipment for various events.
• Ensures all equipment is returned to designated locations.
• Participates in training for safe usage of installation equipment.

Skills

Leadership skills

Time management

Customer service

Communication skills

Problem-solving skills

Job description

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

The Crew Leader-Field position will be responsible for leading the installation and removal of various sized jobs for events such as festivals, movie productions, private and corporate events.

Essential functions

• Supervises employees in the timely installation and removal of tents and equipment, including rented accessories, for all specified events.
• Receives and executes instructions from Field Managers and Dispatcher.
• Supervises and works with tent crew and warehouse support with pulling/loading tent & related equipment.
• Follows checklists used for both set up of jobs and tear downs.
• Ensures truck is loaded properly before and after events.
• Determines final tent or event plan and confirms measurements as per paperwork.
• Communicates with crew on final job details and expectations.
• Communicates with customer via phone call or text message on estimated time of arrival and when job is completed.
• Reports any changes requested by customer on site to Field Managers and Sales Operations.
• Fills out paperwork and obtains signatures after set ups and take downs. Reports missing equipment to management and customer.
• Works with warehouse management and crew to ensure that all equipment is returned properly to assigned locations.
• Participates in, supports, and assists with training of all field staff on the safe usage of tent installation machinery and equipment, as well as other products and services offered.
• Assists with assuring that all company vehicles, machinery, and rental products are maintained in a safe and clean condition for operation.
• Provides great customer service and effectively resolves customer disputes.
• Complies with all government safety requirements and applicable laws, rules, and regulations.
• Supervises 4 - 8 employees.
• Assists with coordination of tent and product movement and storage systems.
• Assists with improving operations.
• Ability to manage conflict; negotiate and resolve issues and concerns.
• Strong leadership and team-building skills.
• Time management and organizational skills.
• Excellent customer service and communication skills, oral and written.
• Ability to multi-task and be results-driven.
• Attention to details and problem-solving skills.
• Trouble-shooting and analytical skills.
• Ability to maintain a high degree of patience and offer constructive criticism when necessary.

Supervisory responsibilities

• Supports and assists with maintaining the necessary number of labor hours needed for jobs.
• Participates in and supports training of all field staff on the safe usage of all installation machinery and equipment.
• Supervises timely completion of installations and takedowns.

Work environment

• Often works in outdoor environments and in all weather conditions such as heat and cold.
• May occasionally work in the warehouse or other indoor environment that does not have heat or air conditioning.
• Often wears safety attire when in the warehouse, such as vests, masks, gloves, etc.
• May work in close proximity to other people.
• May be exposed to loud or distracting sounds or noise levels.
• Hours worked/scheduled are generally more than 40 hours per week; additional hours may be required or scheduled as needed.
• Work may be across seven (7) days a week based on event; on-call availability may also be required when events are booked at a moment’s notice.