Crew Chief

SERVPRO of NW, SE & SW Grand Rapids; Georgetown Charter Township (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Crew Chief to lead restoration projects and ensure customer satisfaction. This role involves coordinating production processes, supervising technicians, and managing project documentation while adhering to safety guidelines. As a front-line representative, you will play a crucial role in delivering exceptional service to clients in their time of need. Join a team dedicated to making a positive impact in the community and enjoy competitive compensation, professional development opportunities, and a supportive work environment. If you are motivated and ready to take on challenges, this position is perfect for you.

Benefits

Paid Vacation

Health Insurance (Dental and Vision)

Simple IRA Retirement Plan with Company Match

Professional Development Courses

On-call Pay

Qualifications

• Valid driver's license is required.
• At least 1 year of experience in cleaning, restoration, or construction.

Responsibilities

• Coordinate production processes and ensure quality control.
• Manage customer satisfaction and document job files accurately.

Skills

Customer Service

Supervision

Communication

Time Management

Safety Compliance (OSHA)

Education

High School Diploma/GED

Tools

Cleaning Equipment

Restoration Tools

Job description

Servpro of South and NW Grand Rapids is hiring a Crew Chief!

SERVPRO of NW, SE & SW Grand Rapids offers:

• Competitive compensation- Crew chiefs earn a minimum of $20/hr. They are also eligible for production-based incentives and bonuses.
• On-call pay
• Paid vacation
• Health insurance including dental and vision coverage
• Simple IRA retirement plan with company match
• Professional development, including certification courses in areas of restoration/disaster clean up

As the front-line representative of the SERVPRO brand, the Crew Chief demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians
• Take after hours and on-call dates

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO Franchise is Independently Owned and Operated.

Compensation: $20.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

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