Crew Chief

ZipRecruiter; Augusta (GA); On-site; USD 50,000 - 90,000; Full time

Job summary

A leading company in emergency property restoration is looking for a Project Manager who will oversee production crews and ensure customer satisfaction. This role requires strong management skills and the ability to maintain communication with both clients and staff. Join a team committed to exceptional service and growth.

Benefits

Overtime

401(k)

16 Days Per Year of Paid Time Off

Bonus based on performance

Free uniforms

Training & development

Competitive salary

Online Mobile Courses

Paid Training for Career Advancement

Qualifications

• Experience in equipment/asset and labor management.
• Aptitude with record keeping and communication.
• Understanding of safety guidelines.

Responsibilities

• Manage production crews and job assignments following guidelines.
• Oversee all production processes and customer needs.
• Communicate and manage customer concerns effectively.

Skills

Customer Service

Communication

Team Building

Education

IICRC, RIA, or comparable Certifications

Tools

Software/Computer skills

Job description

Job DescriptionJob DescriptionBenefits:

• Overtime
• 16 Days Per Year of Paid Time Off
• 401(k)
• Bonus based on performance
• Free uniforms
• Training & development
• Competitive salary

Project Manager
Perks:

• Online Mobile Courses
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Company and Culture:
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:
With a One Team mentality, manage production crews and job assignments as assigned while following PuroClean production guidelines. Assign and coordinate jobs with the production crews, keeping the Operations Manager and Production Manager updated on all aspects of production. Supervise 1-6 field technicians allocated to assigned jobs, coordinate SLA requirements, materials, equipment, and supplies for each job, complete job files and monitoring of jobs from start to completion. Completing documentation in a timely manner and maintaining production costs at the established rate. Our Crew Chiefs take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets us apart from our competitors in the industry.

Responsibilities:

• Managing Customer Satisfaction and representing the brand
• Effectively oversee all aspects of the production processes and customers needs
• Identifying areas for improvement and managing relationships with centers of influence
• Managing production, pricing schedules, estimate details & coordinating with GM/Owner
• Leaving jobsites with an orderly appearance and follow uniform and policy guidelines
• Communicating and managing customer concerns with GM/Owner effectively
• Maintaining cleanliness of products and equipment to the highest standard
• Ensure clear communication with office staff, immediate supervisor and fellow technicians

Qualifications:

• Experience in equipment/asset and labor management, and software/computer skills
• Strong Customer Service and communication skills
• IICRC, RIA, or comparable Certifications required
• Understanding of safety guidelines and ability to manage them on site
• Aptitude with record keeping, recording information and communicating the message
• Ability to identify areas of opportunity among teammates, coaching for growth
• Strength in team building and establishing lasting relationships with clients and teammates