CRES Market Coordinator

Socket.dev; Gahanna (OH); On-site; USD 63,000 - 79,000; Full time

Job summary

The CRES Market Coordinator at American Electric Power (AEP) supports Competitive Retail Electric Suppliers in Ohio, researching, analyzing, and resolving enrollment, usage, billing, and EDI issues to ensure accurate customer accounts and regulatory compliance.

You will collaborate with suppliers, internal teams, and regulators, assist with government aggregation, supplier payments, audits, and system enhancements while fostering strong relationships with market participants.

Qualifications

• Knowledge of AEP’s MACSS system and MS Office applications.
• Experience with EDI transactions and billing/enrollment processes preferred.
• Familiarity with SOX requirements and internal controls a plus.

Responsibilities

• Provide first‑level support to Ohio CRES providers and resolve issues.
• Investigate enrollment, usage, and payment EDI transactions using MACSS data.
• Maintain accurate customer accounts and correct tariff/provider assignments.
• Collaborate with other AEP departments for efficient issue resolution.
• Assist with PUCO complaints and government aggregation requests.
• Build relationships with market participants to improve resolution speed.
• Work with IT on Choice projects and testing enhancements.
• Ensure SOX compliance and support quarterly audits.
• Analyze revenue‑related reports.
• Route supplier payments for daily approval using PeopleSoft.

Skills

Analytical skills

Problem solving

Communication

Tools

MACSS

Microsoft Excel

Microsoft Word

PowerPoint

QMF

PL/SQL

Job description

Job Posting End Date

09-26-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

The CRES Market Coordinator serves as the primary support resource for Competitive Retail Electric Suppliers (CRES) operating within the Ohio energy market. This role is responsible for researching, analyzing, and resolving supplier issues related to customer enrollments, usage, billing, payments, and Electronic Data Interchange (EDI) transactions. The position works closely with suppliers, internal business units, regulatory agencies, and IT teams to ensure accurate customer account maintenance, compliance with CRES and regulatory requirements, and timely resolution of market‑related issues. The CRES Market Coordinator also supports government aggregation activities, supplier payment processing, audit compliance, reporting and analysis, and system enhancement initiatives while fostering strong relationships with both internal stakeholders and external market participants. Knowledge of AEP's Customer Information System (MACSS), strong analytical skills, and proficiency with Microsoft Office applications are essential for success in this role.

Job Description

What you’ll do:

Essential Job Functions & Tasks

The CRES Market Coordinator provides first‑level support to Competitive Retail Electric Suppliers (Providers) in the Ohio market.

• Review, analyze, and resolve CRES provider issues and requests by taking corrective action or coordinating with internal AEP resources to ensure timely resolution.

• Investigate and resolve provider issues related to enrollment, usage, and payment EDI transactions using , MACSS, and AEP Clearinghouse (AEPCH) data.

• Ensure customer accounts are accurately maintained with the correct billing tariff and provider assignment to support compliance with CRES rules and accurate customer billing.

• Establish and maintain collaborative relationship with other AEP departments to provide efficient and effective issue resolution.

• Assist with resolving complaints filed with the Public Utility Commission of Ohio (PUCO).

• Assist with the completion of Government Aggregation request for premise lists.

• Establish a close working relationship and network with other departments and Market participants to be efficient and effective at issue resolution.

• Collaborate with IT on Choice projects and testing enhancements or new applications.

• Assure compliance with Sarbanes‑Oxley (SOX) requirements and quarterly audits.

• Analyze revenue‑related reports.

• Route supplier payments for daily approval using PeopleSoft Financial

Minimum Requirements:

Knowledge of AEP’s Customer Information System (MACSS) along with proficiency with Microsoft Excel, Word and PowerPoint. Knowledge of QMF and PL/SQL desired.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward‑thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-005

Compensation Range:

$63,496.00 - $79,369.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer‑employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.