Credit Systems Support Specialist I

frostbank; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Tuition reimbursement

Employee Assistance Program

Generous holiday and paid time off

Job summary

Frost is seeking a Credit Systems Support Specialist I to support commercial loan origination, underwriting, and reporting through ACE and related credit systems.

The role emphasizes reliability, data integrity, and top-notch customer service as Frost delivers 150+ year banking excellence across Texas.

Qualifications

• Customer service focus and strong communication skills.
• Willingness to travel statewide as needed.
• Flexibility to work late and/or weekends.
• Proficiency with Microsoft Office applications.
• Strong troubleshooting for software and hardware issues.

Responsibilities

• Provide ongoing support to Lending and Credit users.
• Assist with development, QA testing, debugging, integration, and administration of credit systems software.
• Log ACE production issues and document enhancement requirements.
• Help users navigate new system releases and enhancements.
• Generate monthly Credit/Collateral exception reports and assist with ACE volume reports.
• Contribute to the Credit Connection newsletter.

Skills

Customer service

MS Office

Troubleshooting

Communication

Team collaboration

Education

Bachelor's degree

Tools

ACE

Job description

Job Description

It's about process, progress, and people.

Do you like helping others understand the tools of today? Are you familiar with operating systems? Do have a passion for problem solving and helping others? If so, then the Credit Systems Support Specialist I position might be for you.

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Credit Systems Support Specialist I , you have a heart for helping others. In this role you are responsible for supporting the development, testing, debugging, integration, and administration for various credit systems software used for commercial loan origination, underwriting, and reporting. You will use your innovative mindset, effective communication skills and desire to do better by creating, generating and maintaining various ACE and Credit Collateral exception reports utilized by management and constantly creating and improving the Frost user experience. Most importantly, this role is about providing top-quality service and doing it with integrity, caring and excellence in mind.

What you'll do:

• Providing internal Lending and Credit users with ongoing support
• Assisting with the development, quality assurance testing, debugging, integration, and administration of credit systems software
• Logging ACE system production issues and document system enhancement requirements for review by department management and programming staff
• Helping internal users statewide and new hires navigate and use new system releases/enhancements
• Generating monthly Credit/Collateral Exception report and assist with the creation of monthly and quarterly ACE volume reports
• Contributing ideas to and write articles for the bi-monthly Credit Connection newsletter
• Maintaining data integrity and operating efficiencies throughout system development process
• Coordinating system development priorities and production issues with the appropriate IT or programming staff
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• Excellent customer service skills- must be customer oriented
• Ability to travel statewide as needed
• Flexibility to work late and/or weekends as needed
• Proficient in Microsoft computer applications
• Ability to troubleshoot software and hardware issues
• Excellent written and verbal communication skills

Additional Preferred Skills:

• Bachelor's degree or previous banking/lending related experience
• Experience using ACE
• 1+ year experience working with Information Technology

Frost Benefits:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger.