Credit Support IV

Citizens Business Bank; Walnut Creek (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Citizens Business Bank is seeking a Credit Support Associate to provide administrative and clerical support to branch officers and customers. Under the direction of the Center Manager, you will help meet the secretarial needs of the branch and support daily operations.

Responsibilities include adhering to policies, preparing loan documents, obtaining credit information, and delivering consistent customer service aligned with The Citizens Experience.

Qualifications

• High school diploma or GED and at least one year teller experience.
• Able to read and comprehend simple instructions and memos.
• Able to write simple correspondence and present information to customers.

Responsibilities

• Assist branch officers and customers with administrative tasks and clerical duties.
• Sell and cross-sell bank products and services to existing and potential customers.
• Prepare, process, organize and assemble loan documentation.
• Obtain credit information from various sources.
• Ensure proper documentation for all accounts and timely monthly reports.

Skills

Reading comprehension

Writing

Presentation

Education

High school diploma / GED

1 year teller experience

Job description

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

Summary

At the direction of the Center Manager, the Credit Support associate is responsible for providing administrative and clerical duties to support to branch officers and customers. The Credit Support position plays a key roll in meeting the secretarial needs of the branch.

Essential Duties And Responsibilities

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Demonstrates a thorough working knowledge of the Bank's established policies and procedures.
• Maintain a professional, business-like appearance and manner at all times, including neatness of the work area.
• Consult with customers and prospects to identify products and services that will meet the customer/prospect financial objectives.
• Sell and cross-sell bank products and services to existing and potential customers.
• May be involved in customer calls at the customer's place of business.
• Prepare, process, organize and assemble loan documentation.
• Obtain credit information from various sources.
• Ensure proper documentation requirements are met for all accounts maintained by the Center.
• Timely and accurate completion of all required monthly reports.
• Provides consistent, prompt, efficient, and professional customer service which exemplifies "The Citizens Experience."
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

High school diploma or general education degree (GED); and a minimum of one year experience as a teller in a financial institution.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other associates of the organization.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to reach with hands and arms. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Salary Range: $20.00 To $26.25 Hourly

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.