Center Manager III

Citizens Business Bank; Monrovia (CA); On-site; USD 127,475 - 184,838; Full time

Job summary

Citizens Business Bank is seeking a Center Manager to oversee sales and service efforts in Monrovia, California. The role involves managing a team, ensuring compliance with bank policies, and meeting budget goals while maintaining strong customer relationships. Candidates should possess a fifth-year college program certificate or equivalent experience. The position offers a competitive salary range from $127,475 to $184,838 annually, along with an annual bonus and a commitment to teamwork and professional development.

Qualifications

• Experience in managing sales and service teams.
• Ability to understand and implement bank policies.
• Strong verbal and written communication skills.

Responsibilities

• Manage the Center's sales and service efforts.
• Ensure compliance with bank policies and regulations.
• Conduct performance reviews and manage center budget.

Skills

Leadership

Customer service

Budget management

Teamwork

Problem-solving

Education

5th year college or university program certificate

Job description

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

SUMMARY

Manage the Center sales and service efforts to ensure retention of existing relationships and growth of new relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Manage the Center budget to ensure that deposit goals are met, achieve loan goals and achieve net income results.
• Ensure that all established Bank personnel policies and procedures are followed properly. Ensure timely implementation of performance reviews and salary increases.
• Ensure that all Bank operating and lending policies and procedures are properly implemented and followed.
• Manage the Center sales and service efforts to ensure retention of existing relationships and growth of new relationships. Ensure that customer service levels are value added.
• Ensure that all Bank audit procedures are properly implemented and followed.
• Ensure that the Bank's CRA policies and objectives are adhered to in the Center and it's assigned service area.
• Commitment to teamwork and a focus on delivering The Citizens Experience.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Manages all associates in the Center including 1 - 3 subordinate supervisors in the Center's operations. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to use hands and fingers to operate a computer keyboard, mouse, calculator, and telephone. The associate is occasionally required to stand, walk, sit, and reach with hands and arms.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Salary Range: $127,475.00 To $184,838.00 Annually