Credit Specialist

Ferguson Enterprises, LLC; Madison (WI); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health

Dental

Vision

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Associate discounts

Community involvement

Job summary

Ferguson Enterprises, LLC in Madison, Wisconsin, is seeking a Credit & Collections Specialist to optimize cash flow by managing customer accounts and applying credit policies. You will monitor invoices, resolve delinquencies, and collaborate with sales to protect customer relationships while minimizing losses.

1–5 years in credit management and strong Microsoft Office skills are required. Pay ranges from $21.63 to $32.45 per hour, with bonus eligibility and company benefits.

Qualifications

• 1-5 years of experience in credit management or similar roles.
• Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).

Responsibilities

• Manage customers optimizing a wide variety of credit and collection functions.
• Monitor invoice status and root cause issues. Handle sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts.
• Maintain consistency between credit and collection activities and the organization\'s overall customer relations strategy.
• Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears.
• Contact customers regarding delinquent payments, prepare reports reflecting credit and collection status, and identify/address problem debts.
• Participate in associate meetings, communicate concerns to management, and spend time strengthening internal and external relationships.
• Support enterprise business and sales objectives through efficient performance of job responsibilities.

Skills

Credit management

Microsoft Office

Tools

Microsoft Office

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers\' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Responsibilities

• Manage customers optimizing a wide variety of credit and collection functions.
• Monitor invoice status and root cause issues Handle sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts.
• Maintain consistency between credit and collection activities and the organization\'s overall customer relations strategy.
• Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears.
• Contact customers regarding delinquent payments, prepare reports reflecting credit and collection status, and identify/address problem debts.
• Participate in associate meetings, communicate concerns to management, and spend time strengthening internal and external relationships.
• Support enterprise business and sales objectives through efficient performance of job responsibilities.

Qualifications

1-5 years of experience in credit management or similar roles.

Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).

Benefits

• Health
• Dental
• Vision
• Paid time off
• Life insurance
• 401(k) with a company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities and more!

Pay Range

- $21.63 - $32.45

- Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

- This role is Bonus or Incentive Plan eligible.

- Ferguson complies with all wage regulations.

Equal Employment Opportunity and Reasonable Accommodation Information

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers\' complex projects simple, successful and sustainable.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.