Customer Experience Banker - Bexley, OH

Huntington Bank; Bexley (OH); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Huntington Bank in Bexley, OH is seeking a Customer Experience Banker to serve walk-in customers and protect balanced daily transactions. You will identify financial goals, recommend deposit products, and expand consumer and business customer relationships through a disciplined sales process and referrals.

The role emphasizes excellent customer service, product education, and adherence to banking policies while leveraging technology for mobile and online banking services.

Qualifications

• 1 year customer service in banking, financial services or goal driven retail sales.
• High School Diploma or Bachelor’s Degree.
• Bachelor’s Degree preferred.
• Cash handling skills preferred but not required.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process, outbound calling, and referrals.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, risk and regulatory policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales

Relationship management

Education

High School Diploma

Bachelor's Degree

Job description

## Customer Experience Banker - Bexley, OHApply: Office: Bexley, OH: Full time: Posted Today: R0074980# **Description****Summary:** Serves in a concierge role by servicing walk-in customers. Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.Your responsibilities include:* Providing excellent customer service and effectively resolving customer issues.* Being proficient in understanding and educating customers on consumer deposit products.* Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.* Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.* Adhering to all operational, security, risk and regulatory policies and procedures.* Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.**Required Qualifications:**• 1 year customer service in banking, financial services or goal driven retail sales. Can include military service in an administration, contracting, civil affairs, or similar role • High School Diploma OR • Bachelor’s Degree**Preferred Qualifications:*** Bachelor's Degree* Cash handling skills preferred but not required* Comfort with technology such as mobile services and online banking services is a plus**Exempt Status: (Yes** = not eligible for overtime pay) (**No** = eligible for overtime pay)No**Workplace Type:**OfficeOur Approach to **Office** Workplace TypeCertain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.Huntington is an Equal Opportunity Employer.Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.**Note to Agency Recruiters:** Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.