Credit Services Associate II

HD Supply Management, LLC (USA); Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

HD Supply is seeking an Order Processing and Credit Review specialist in Jacksonville, FL. You will manage the assigned Order Workflow, communicate with customers to obtain payment, and release pending orders after credit review to keep shipments moving.

You will enter orders accurately, monitor progress, and coordinate with credit and collections to resolve disputes. The role requires a high school diploma or GED and about 2–5 years of experience in order processing, credit, or collections.

Qualifications

• HS Diploma or GED strongly preferred.
• Typically 2–5 years of experience in order processing, credit, or collections.

Responsibilities

• Enter customer selections accurately into the order processing system.
• Monitor and track orders per credit/collection standards to ensure on-time delivery.
• Launch outbound collection calls for past-due accounts to enable order releases.
• Submit credit limit increase requests to secure higher spend capacity.
• Process large volumes of pending orders for review/release in the absence of the dedicated credit and collections team.
• Monitor orders using system reports and communicate progress to management.
• Escalate gaps in company and customer ordering information and coordinate with field/internal teams.

Skills

Order processing

Credit review

Customer communication

Data accuracy

Education

HS Diploma or GED

Job description

Job Summary

Manage the assigned Order Workflow process, ensuring prompt handling of orders that are under credit review for past due reason. Communicate with customers to obtain payment needed with the goal of releasing the pending orders. Gather and translate all necessary customer account information and internal data to develop and release accurate and detailed orders. Coordinate with credit and collections in the resolution of account and billing disputes that prevent the business from collecting receivables.

Major Tasks, Responsibilities, and Key Accountabilities

• Performs accurate and timely entry of customer selection(s) into order processing system.
• Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
• Launches outbound collection calls to customers whose accounts have past due balances in an attempt to collect and allow order(s) to be released.
• Submits credit limit increase requests to management to secure higher spend capacity and allow order releases for customers.
• Processes large volumes of pending orders for review / release in the absence of the dedicated credit and collections team members.
• Monitors orders using system reports and communicates progress to management.
• Proactively communicates to resolve discrepancies in data that may prevent accurate or timely order processing.
• Identifies and escalates gaps in company and customer ordering information.
• Work in conjunction with the field, customers, and other internal teams to ensure orders are completed in a timely manner.
• Performs other duties as assigned.

Nature and Scope

Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

HD Supply

At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it. HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices. Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.