Credit Representative

Hallmark Cards; Kansas City (MO); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off

401K with company match

Profit-sharing

Job summary

Hallmark Cards is seeking a Credit Representative in Kansas City, MO, within Accounts Receivable. You will help manage collections, deductions, and invoice error resolution while collaborating with a nine-person team in a fast-paced environment.

The role offers a hybrid work arrangement with in-person collaboration a couple times per month and opportunities for growth as the department supports order-to-cash processes.

Qualifications

• Associate’s degree or 2+ years of AR experience.
• Proficient in Microsoft Excel and Word; familiar with Teams, Outlook and CoPilot.

Responsibilities

• Collections
• Deduction management
• Invoice error resolution
• Order review and approval

Skills

Accounts Receivable

Microsoft Excel

Microsoft Word

Communication skills

Customer service

Education

Associate’s degree

Tools

SAP Accounts Receivable

Microsoft Teams

Outlook

CoPilot

Job description

• Invoice error resolution

Posting Date: 9/18/2026 (all roles are posted internally for a minimum of 8-days)

Job Band / Grade: NEX.MRT

Number of Openings: 1

Hiring Manager: Craig Lorenzen

Note: Please initiate a conversation with your manager prior to applying for an internal opportunity

Who We Are And What We Do

In Accounts Receivable you get to work with all of Hallmark’s retail customers. That includes the large chain accounts, our Gold Crown network, independent retailers, and everything in between. You gain a complete understanding of the order to cash process. We are a team of 9 that work independently but at the same time rely on everybody’s knowledge. Our belief is there is more than one way to accomplish the desired results. Therefore, we seek independent thinkers who look for opportunities to improve a process.

WHAT YOU’LL DO & HOW IT SHAPES OUR SUCCESS

The Credit Representative is part of Accounts Receivable and serves as a key liaison between Hallmark and its retail customers. This role works in a fast-paced environment where priorities can shift quickly, and no two days are exactly the same. As part of a collaborative team of nine, the Credit Representative works closely with others to meet shared goals, solve problems, and provide excellent customer service.

Key Responsibilities Include

• Collections
• Deduction management
• Invoice error resolution
• Order review and approval This progressive role will be filled at a level aligned with the selected candidate’s skills and experience.

Basic Qualifications

The following are required to be considered for this role:

• Associate’s degree or at least 2 years of experience in accounts receivable collections, accounting, finance, or a corporate office role that includes customer service
• Current or recent experience using Microsoft Excel and Word extensively, along with experience using other Microsoft 365 applications such as Teams, Outlook and CoPilot

Preferred Qualifications

Your resume will stand out if you have the following:

• Experience with SAP Accounts Receivable module
• Customer service focused
• Basic accounting skills
• Ability to prioritize, multi-task and stay organized
• Strong communication skills (listening, written, verbal)
• Strong analytical and problem-solving skills
• Collaborative with other team members

Additional Details

• This position offers a hybrid work arrangement, providing the best of both worlds: the opportunity to collaborate in person at our Kansas City, MO headquarters a couple times a month, while also enjoying the flexibility to work remotely.
• This is a progressive role designed to grow with you. We’ll match the job level to your skills and experience so you can hit the ground running and keep building your career.
• Hallmark is committed to recognizing and rewarding performance. Employees are eligible for annual merit-based increases, aligned with individual and company performance.
• In alignment with our culture of care, Hallmark offers a competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally‑protected status. Principals only please.

HALLMARK – Because Connecting With Each Other Has Never Been More Important