Credit Ops Analyst I - Commercial Credit Card Lending

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ seeks a Credit Operations Analyst I to analyze credit data and trends, supporting decision-making and enhancing operations across the department.

The role emphasizes customer service, cross-functional collaboration, strategic thinking, and the use of technology to solve problems and drive improvements in credit workflows.

Qualifications

• 2+ years of experience analyzing credit data and trends to support decisions.
• Proficient in using computer technology to perform tasks and communicate effectively.
• Experience managing conflicts within teams or business decisions.
• Experience fostering cross-functional collaboration to solve problems.
• Ability to think strategically using data to identify issues and opportunities.

Responsibilities

• Analyze credit data and trends to enhance decision-making within the credit operations department.
• Apply conflict management skills to resolve potential issues from credit decisions.
• Use advanced customer service skills to understand and respond to customer interactions.
• Contribute to team building and collaboration across departments.
• Support implementation of innovative solutions to improve credit operations.

Skills

Credit data analysis

Problem solving with tech

Conflict management

Cross-functional collaboration

Strategic thinking

Tools

Credit management systems

Job description

Do you have a passion for providing a best-in-class experience for customers and employees? JPMorganChase has an excellent opportunity for an individual with proven commercial underwriting abilities.

As a Credit Operations Analyst I in JPMorganChase, you will play a pivotal role in analyzing credit data and trends to enhance our credit operations. Your work impacts the entire department, contributing to short-term objectives and decision-making. Leveraging your broad knowledge of credit operations and advanced customer service skills, you will understand and respond to customer needs at all touchpoints. Your computer literacy is crucial for effectively using technology to perform tasks and solve problems, while collaborating cross-functionally to drive organizational success. Additionally, your strategic thinking will be key in using data to understand issues and opportunities, and in collaborating with the business on strategy development.

Job responsibilities

• Analyze credit data and trends, utilizing your advanced computer literacy skills to enhance decision-making processes within the credit operations department.
• Apply your proficiency in conflict management to identify and resolve potential conflicts arising from credit operations decisions.
• Utilize your advanced customer service skills to understand and respond to customer interactions and perceptions throughout their journey.
• Contribute to team building by fostering an inclusive environment and collaborating effectively with individuals from different departments and areas of expertise.
• Support the implementation of innovative solutions to improve credit operations, challenging the status quo and influencing change within the department.

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in analyzing credit data and trends to support decision-making processes.
• Demonstrated proficiency in using computer technology to perform tasks, solve problems, and communicate effectively in a professional setting.
• Proven ability to manage conflicts within teams and arising from business decisions, with a focus on facilitating discussions and creating win-win solutions.
• Experience in fostering cross-functional collaboration, coordinating efforts, sharing knowledge, and leveraging diverse perspectives to solve complex problems.
• Demonstrated ability in strategic thinking, using data to research, detect, and understand issues and opportunities, and collaborating on strategy development.

Preferred qualifications, capabilities, and skills

• Proficiency in prompt writing to draft clear and concise credit-related communications and documentation.
• Experience in supporting the integration of artificial intelligence tools to enhance credit operations processes.
• Ability to assist in implementing automation solutions to streamline credit workflows and improve efficiency.
• Basic digital proficiency for effective utilization of credit management systems and tools.
• Capability to conduct preliminary data analytics to support credit decision-making and identify trends.
• Strong collaboration skills to work effectively with team members and ensure smooth credit operations and process improvements.
• Willing to participate in training and development opportunities to enhance skills in credit operations.