Credit Operations Project Lead — Data-Driven Change

Bank of America; Phoenix (AZ); On-site; USD 65,000 - 100,000; Full time

Job summary

Bank of America in Phoenix seeks a Global Credit Operations Analyst to manage data-driven projects for business banking, GWIM, and corporate clients, coordinating with stakeholders to drive improvements.

Minimum 3 years of data analysis experience; strong Excel, SQL, Tableau skills; ability to manage scope and timelines in a full-time on-site role. This position supports risk management and reporting excellence within a collaborative, fast-paced environment.

Qualifications

• Minimum of 3 years data analysis, reporting and tracking.
• Proficient in Office/Microsoft 365 Suite- specifically Excel.
• Minimum of one year of medium to large operational projects.
• Manage project scope, timeliness and resources.

Responsibilities

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and elevate issues
• Performs risk management activities to minimize project risks
• Assists with creating and maintaining comprehensive project documentation
• Leverages business knowledge to identify opportunities for improvement and supports change execution

Skills

Advanced Excel

SQL

Tableau

Forecasting

Data analysis

Risk management

Attention to detail

Written communications

Decision making

Collaboration

Problem solving

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Phoenix seeks a Global Credit Operations Analyst to manage data-driven projects for business banking, GWIM, and corporate clients, coordinating with stakeholders to drive improvements.

Minimum 3 years of data analysis experience; strong Excel, SQL, Tableau skills; ability to manage scope and timelines in a full-time on-site role. This position supports risk management and reporting excellence within a collaborative, fast-paced environment.