Credit Manager

CRG; Jacksonville (FL); On-site; USD 100,000 - 115,000; Full time

Job summary

A leading wholesale distributor in Jacksonville, FL is seeking a Credit Manager to safeguard the company's financial health. This role involves managing credit and collections, assessing customer creditworthiness, and collaborating with internal teams to optimize financial operations. The ideal candidate will have a Bachelor's degree, relevant experience in commercial credit, and strong leadership skills.

Benefits

Medical, Dental & Vision

401K – Company matches $0.35 for each dollar you invest up to 6% of your salary

PTO and Paid Holidays

Basic Life & Accidental Death & Dismemberment Insurance

Voluntary Life & Accidental Death & Dismemberment Insurance

Short-Term and Long-Term Disability Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Identity Theft Insurance

Qualifications

• 3-5 years of Commercial Credit experience required.
• Familiarity with legal and financial documentation preferred.

Responsibilities

• Establish and execute credit policies and manage collection processes.
• Monitor receivables and identify risk trends.
• Collaborate with sales teams to communicate credit decisions.

Skills

Leadership

Problem Solving

Customer Service

Negotiation

Communication

Education

Bachelor's degree

Tools

Excel

Job description

Summary: Our client, a leading wholesale distributor that has been in business for 60 years, is seeking a Credit Manager to join their team onsite at their HQ in Jacksonville, FL! The Credit Manager will have one direct report and plays a critical role in safeguarding the company’s financial health by maximizing credit quality while minimizing risks and losses through proper management of credit and collections. This role will coordinate with the VP of Corporate Credit to maintain and execute the credit policy and is responsible for assessing the creditworthiness of new and existing customers, managing collection processes, and maintaining strong internal and external relationships, all within a sales-driven environment.

Location: Onsite in Jacksonville, FL

Compensation: $100,000 + 10% Bonus

Job Duties:

Credit and Risk Management

• Establish and execute credit policies and ensure consistently applied during the credit granting processes.
• Assist in new customer onboarding. Conduct credit assessments and recommend appropriate credit limits for prospective customers. Gather and verify credit documentation, including applications, trade references, tax certificates, and personal or corporate guarantees.
• Conduct reviews of existing customers’ credit worthiness and recommend periodic credit adjustments based on account performance.
• Liaise with credit bureaus and industry contacts to exchange information concerning customer credit worthiness.

Accounts Receivable Oversight

• Monitor receivables to identify risk trends and warning signs for potential delinquencies.
• Initiate credit holds where necessary to mitigate exposure.
• Manage customer deductions and disputes in coordination with the VP of Corporate Credit.

Collections & Account Resolution

• Identify past due accounts and, in coordination with the VP of Corporate Credit, determine the appropriate collection effort. Manage past-due accounts through direct outreach (phone, email, letters).
• Negotiate and monitor extended payment plans in coordination with the VP of Corporate Credit.
• Escalate unresolved accounts involving business closure, change of ownership, bankruptcy notifications, or similar.

Account Reconciliation & Transactions

• Exemplify exceptional customer service through clear and concise communications with the sales teams and customers to investigate complaints, correct errors on account, resolve short payments or disputed charges.
• Coordinate with the Accounting and Billing and Cash Applications teams to investigate and resolve payment discrepancies or customer billing concerns in a timely manner.
• Support the Accounting and Billing and Cash Applications teams in cash application and rebill processes.

Stakeholder Communication

• Collaborate with the sales team and customers to communicate credit decisions and resolve issues.
• Address issues that arise during the credit review process, such as Secretary of State or tax authority alerts, outstanding judgments, or liens.
• Explain credit terms and provisions to internal and external stakeholders.
• Coordinate with Accounting and Billing and Cash Applications teams to ensure efficient sharing of information and timely resolution of issues.

Qualifications:

• Bachelor's degree required (preferably in Finance, Accounting, Business, or related field).
• 3-5 years of Commercial Credit experience.
• Manufacturing or Distribution industry experience.
• Familiarity with legal and financial documentation (UCC filings, deeds, bankruptcy filings, etc.).
• Knowledge of state sales tax compliance is a plus.
• Advanced Excel, including pivot tables and VLOOKUPs.
• Strong leadership, problem solving, customer service, negotiation skills, and written and verbal communication skills.
• Medical, Dental & Vision, including an HSA option, 401K – Company matches $0.35 for each dollar you invest up to 6% of your salary.
• PTO and Paid Holidays.
• Basic Life & Accidental Death & Dismemberment Insurance.
• Voluntary Life & Accidental Death & Dismemberment Insurance.
• Short-Term and Long-Term Disability Insurance.
• Critical Illness Insurance.
• Hospital Indemnity Insurance.
• Employee Assistance Program.
• Identity Theft Insurance.
• Legal Insurance.
• Auto Insurance.
• Travel Assistance.

Category Code:

JN001, JN005

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

• Industries

  Wholesale Paper Products and Paper and Forest Product Manufacturing

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