Credit Manager

Johnstone Supply The Balsan Group; Downingtown (Chester County); On-site; USD 90,000 - 130,000; Full time

Job summary

Johnstone Supply The Balsan Group is seeking an experienced Credit Manager to lead credit and collections for our wholesale HVAC distribution business. This role collaborates with Branch Managers, Sales, Customers, Accounting, and Executive Leadership to support sales growth while protecting the company’s financial position.

You will evaluate contractors and commercial customers to set appropriate credit limits, monitor exposure and AR aging, lead collections on past-due accounts, and manage

Qualifications

• 5+ years of experience in credit, collections, accounts receivable, or financial management.
• Experience with contractor, commercial, or trade customers is a plus.
• Bachelor’s degree in Finance, Accounting, or Business preferred.

Responsibilities

• Evaluate customers to establish credit limits and terms.
• Monitor exposure, payment history, AR aging, and financial performance.
• Lead collections on past-due and high-risk accounts.
• Balance sales opportunities with credit risk with Sales and Branch Management.
• Manage credit insurance claims, agencies, and legal collections.
• Track DSO, cash flow, bad debt, credit exposure, and report trends.
• Oversee lien waivers and documentation for construction/commercial accounts.
• Improve credit, collections, cash application, and onboarding processes.
• Lead and develop Credit & Collections, Cash Application, Banking Reconciliations, and Credit Card Processing teams.

Skills

Credit management

Collections

Accounts receivable

Financial analysis

Leadership

Cross-functional collaboration

Education

Bachelor’s degree in Finance/Accounting/Business

Job description

Credit Manager

We’re looking for an experienced Credit Manager to lead credit and collections for our wholesale HVACdistribution business. This is a key leadership role working closely with Branch Managers, Sales, Customers, Accounting, and Executive Leadership to support sales growth while managing credit risk and protecting the company’s financial position.

What You’ll Own

• Evaluate HVAC contractors, dealers, and commercial customers to establish appropriate credit limits and terms.
• Monitor customer exposure, payment history, AR aging, and financial performance.
• Lead collection efforts on past-due and high-risk accounts while maintaining strong customer relationships.
• Partner with Sales and Branch Management to balance sales opportunities with responsible credit decisions.
• Manage credit insurance claims, collection agencies, legal collections, payment arrangements, and recovery efforts.
• Track DSO, cash flow, bad debt, credit exposure, and collection performance and report key trends to leadership.
• Oversee lien waivers and related documentation for construction and commercial accounts.
• Improve credit, collections, cash application, and customer onboarding processes.
• Lead and develop teams responsible for Credit & Collections, Cash Application, Banking Reconciliations, and Credit Card Processing.

What You Bring

• 5+ years of experience in credit, collections, accounts receivable, or financial management; distribution or wholesale experience preferred.
• Experience working with contractor, commercial, or trade customers is a plus.
• Strong financial analysis, negotiation, collections, and decision-making skills.
• Proven ability to lead and develop a team.
• Ability to work collaboratively with Sales and Operations while confidently managing financial risk.
• Bachelor’s degree in Finance, Accounting, Business, or related field preferred.

Make an Impact

This role is about more than collecting past-due accounts. You’ll help support profitable sales, protect customer relationships, reduce risk, and improve cash flow across our HVAC distribution business.