Credit & Collections Supervisor

Sunbelt Rentals, Inc.; United States; À distance; USD 68 000 - 93 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

RRSP/401(k) Matching

Life Insurance

Career development

Résumé du poste

Sunbelt Rentals, Inc. is seeking a Credit & Collections Supervisor in the United States. You will lead the collections team to optimize revenue, ensure policy compliance, and escalate complex cases to Credit & Collections leadership.

The role emphasizes training, process improvement, and collaboration with field support across multiple locations. The position requires 3–5 years of B2B collections experience, strong negotiation and Excel skills, and excellent communication.

Qualifications

• 3-5 years collection experience, preferably in business to business collections.
• Experience guiding large teams (10+ employees) on a day-to-day basis with strong leadership.
• Knowledge of fair debt and collection laws and understanding of state commercial lending practices.

Responsabilités

• Direct the day-to-day operations of the collection team and train members.
• Identify at-risk accounts and escalate issues to leadership.
• Coordinate with Field Support Team and other departments to ensure collection success.
• Handle customer inquiries and maintain professional communication at all times.

Connaissances

Customer service

Negotiation

Microsoft Excel

Phone etiquette

Team leadership

Description du poste

Join Our Team!

Cliquez ici pour consulter la description de poste complète en français et découvrir d’autres possibilités au Québec

Sunbelt Rentals strives to be the customer’s first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Credit & Collections Supervisor

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals–the fastest growing rental business in North America–is seeking a Credit & Collections Supervisor. As a Credit & Collections Supervisor, you will lead collections employees in collecting revenues generated from the customers within their assigned area and ensuring compliance with Sunbelt’s policies and procedures. You will also ensure the escalation of issues to Credit & Collections leadership for handling.

DUTIES AND RESPONSIBILITIES:

Responsible for day-to-day direction of the collection team; provide training to team members; monitor work expectations of collectors through regular checks; guide collectors on alternative/creative methods of collecting
Facilitates the flow of communication with the Field Support Team and across other teams as necessary
Handles at-risk and escalated accounts
Able to identify risk accounts and collection status through account reviews and escalated as necessary
Answers incoming customer calls
Makes lien notice recommendations to Team Leader, Field Collections Support
Participates in monthly calls to inform department of at-risk accounts
Supports Collections team as backup by cross training on multiple functions
Supports Credit Supervisor in monthly update meetings
Performs other duties as assigned by Credit Supervisor

QUALIFICATIONS:

3-5 years collection experience, preferably in business to business collections
Previous experience with a complex regional or national company with multiple locations
Knowledge of the general credit process and analysis of accounts-at-risk
Extensive knowledge of fair debt and collection management; strong knowledge of state commercial laws and knowledge of legal lending methods
Experience guiding large teams (10+ employees) on a day-to-day basis
Commitment to excellent customer service; professional phone etiquette
Excellent written and verbal communication skills, with all functions of the organization (specifically Sales)
Ability to handle dispute resolution, including irate/dissatisfied customers
Experience with Microsoft Excel or other spreadsheet application
Comfortable working with and influencing senior management
Developed negotiation skills

Preferred Qualifications:

Equipment rental industry experience preferred
Relevant credit and collections certification
Previous experience with lien process

The above description covers the primary duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range

67,646.00 - 93,013.80

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental, Vision, Life Insurance
• Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
• Leading wages
• Tuition Reimbursement
• RRSP Matching
• Tool and Boot Allowance
• Career development and advancement
• Employee Assistance Program

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

This position requires fluency in both English & French. Proficiency in English is necessary to effectively communicate with clients and colleagues across North America, respond to English inquiries and ensure clear internal collaboration with our team.

Engaging for Life represents our commitment to looking out for one another and keeping safety at the heart of our work.