Credit & Collections Specialist

Jobtracks,-Inc.; Bayamón (PR); On-site; USD 35,000 - 48,000; Full time

Job summary

Jobtracks,-Inc. in Bayamón, PR is seeking a Credit & Collection Specialist to manage the account portfolio, ensuring accurate billing and timely payment follow-up.

The role involves analyzing discrepancies, processing statements, coordinating payment plans, and collaborating with other departments to resolve outstanding balances and support efficient collections. Full availability to work weekends/holidays if needed and willingness to visit clients.

Qualifications

• Bachelor's degree in business administration preferred.
• At least one year of related experience.
• Experience with Microsoft Excel.
• Fully bilingual in Spanish and English.
• Willingness to visit clients as needed.

Responsibilities

• Plan, revise, billing and monitor the account portfolio.
• Billing of returned checks and claims according to the account.
• Analyze differences, debits, credit notes and related inquiries.
• Prepare, process and document statements, billing letters and other related issues.
• Coordinate and document agreements on payment plans.
• Manage all tasks related to transactions to keep everything on track.
• Refer account balances to be investigated by other departments.
• Follow up on customer claims regarding pending balances.

Skills

Bilingual: Spanish & English

Time management

Attention to detail

Education

Bachelor's Degree in Business Administration

Tools

Microsoft Excel

Microsoft Office Suite

Job description

Job description

The Credit & Collection Specialist manages the account portfolio, ensuring accurate billing and payment follow-up. Manages claims, discrepancies and payment arrangements, collaborating with other departments to resolve outstanding balances and ensure efficient collections.

Responsibilities

• In charge of planning, revising, billing and monitoring the account portfolio.
• Billing of returned checks and claims according to the account.
• Analyze differences, debits, credit notes and all other credit related inquiries.
• Prepare, process and/or document statements, billing letters and other related issues.
• Coordinate and document agreements on payment plans.
• Manage all tasks related to transactions in order to keep everything on track.
• Refer account balances to be investigated by other departments.
• Follow up on customer claims regarding pending balances.

Requirements:

• Bachelors Degree in Business Administration (Preferred)
• At least one (1) year experience in a related area.
• Knowledge in all Microsoft Office Platforms (mostly Excel).
• Full Availability to work (weekends & holidays if needed).
• Available to visit clients when needed.
• Fully Bilingual (Spanish & English).