Credit & Collections Manager: Cash-Flow Leader

Wheaton World Wide Moving; Indianapolis (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

Wheaton | Bekins is seeking a Manager, Credit and Collections to oversee the department and drive timely receivables while supporting sound credit decisions. The role reports directly to the CFO and requires leadership of a Credit & Collections team.

The position emphasizes maintaining strong customer relationships, reducing delinquency, and ensuring accurate credit documentation and billing processes across the organization.

Qualifications

• Minimum of three (3) years of credit and collections experience.
• Prior supervisory or management experience required.
• Strong knowledge of accounts receivable, credit risk assessment, and collection practices.
• Strong communication, organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office applications, including Excel.

Responsibilities

• Oversee credit and collections activities to support timely payment and reduce delinquency risk.
• Monitor receivables and maintain effective customer relationships.
• Review open receivables across national, residential, military, interline, agent, and driver accounts.
• Approve or deny credit applications and establish appropriate credit limits based on financial analysis.
• Resolve billing disputes, credit requests, account discrepancies, and billing corrections.
• Maintain accurate credit records and ensure proper documentation of customer credit histories and collection efforts.
• Lead, coach, and support the Credit and Collections team.
• Prepare delinquency, aging, and other management reports; collaborate with Finance.

Job description

Wheaton | Bekins is seeking a Manager, Credit and Collections to oversee the department and drive timely receivables while supporting sound credit decisions. The role reports directly to the CFO and requires leadership of a Credit & Collections team.

The position emphasizes maintaining strong customer relationships, reducing delinquency, and ensuring accurate credit documentation and billing processes across the organization.