Credit & Collections Coordinator

GOJO Industries; Akron (OH); Hybrid; USD 39,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Parental leave

Onsite well-being care

Job summary

GOJO Industries in Akron, OH is hiring a Credit & Collections Coordinator. The role maintains key accounts receivable, applies company standards, and delivers strong customer service using portals and MS Office.

Responsibilities include reviewing aged balances, resolving deductions, enforcing collection policies, and coordinating with sales and leadership. Requires 3+ years in AR/collections and proficiency with SAP is preferred.

Qualifications

• High school diploma or GED required.
• Minimum three years in accounts receivable, credit & commercial collections.
• Experience with customer portals preferred.

Responsibilities

• Reviews aged trial balance and resolves credit issues.
• Resolves customer deductions and disputes.
• Enforces established collection policies.

Skills

Accounts Receivable

Credit & Collections

Customer portals

SAP

Education

High School Diploma or GED

Tools

SAP

Job description

Information about #32969 Credit & Collections Coordinator

Work Location: this role works from our offices in Akron, Ohio every Tuesday and Wednesday and can work remotely other weekdays.

For more than 80 years, our company has been powered by people who are energized by helping the world experience greater health and well-being.

The positive impact of our PURELL hand and surface hygiene solutions is driven by our global community of highly collaborative and talented team members who love to learn, innovate, care for each other, and deliver our Purpose of Saving Lives and Making Life Better.

We look for people who are inclusive, results driven, customer-focused, and passionate about impacting the health and well-being of people, businesses, and communities around the world. If this inspires you, please join us at Clorox Purell ProCare.

Role Objective

In this role you will maintain key customers' Accounts Receivable, Credit & Collection activities aligned to company standards. You will provide exemplary customer service to major key accounts using customer portals, MS Office including Teams and Outlook. Professional business communications and exceptional ability to problem solve are required in this role.

Essential Functions and Responsibilities

• Reviews aged trial balance; takes appropriate action to identify and resolve credit issues
• Researches and resolves a high volume of customer deductions and disputes
• Enforces established collection policies
• Uses customer portals to research payment status, upload invoices, manage disputes, etc.
• Makes collection calls and follows up as appropriate; maintains accurate notes
• Evaluates and analyzes orders on credit hold for resolution
• Communicates with Manufacturers' Sales Representatives, Brokers, and Regional Sales Leaders and, at times, senior leadership within an account
• Conducts written /verbal correspondence with customers
• Maintains timely and accurate credit files for each customer account
• Provides back-up support for credit approval, customer master file maintenance and cash posting
• Adheres to established company policies and practices

Education and Experience

• High School Diploma or GED required
• Minimum three (3) years' experience in Accounts Receivable, Credit & Commercial Collections
• Experience with customer portals strongly preferred
• Experience with SAP helpful

Supervision/Coordination

• Completes major tasks in coordination with Credit Assistants
• May assist training coworkers
• This role does not supervise other team members

Travel Requirements

Overnight Travel - not required

FLSA Status

Non-Exempt

Compensation & Benefits

The expected starting pay for this role is between 39,100.00 - 53,800.00 per year. Within this range, an offer will depend on factors such as level of experience and technical competencies relevant to this specific role, as well as internal equity considerations. In addition to base pay, all GOJO team members are bonus eligible.

• 401(k) match
• parental leave
• onsite well-being care

Clorox Purell ProCare is a subsidiary of The Clorox Company. We are an Aff… We value different backgrounds, experiences, and perspectives, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Applicants must be legally authorized to work in the United States.