Credit Collections Analyst

Biocair; Woburn (MA); Hybrid; USD 47,000 - 52,000; Full time

Job summary

Biocair is seeking a meticulous Credit Collections Analyst to manage cash collections and customer relationships within a global framework. This pivotal role involves maximizing cash flow while minimizing bad debt risk, ensuring high customer service standards are maintained. The successful candidate will leverage their experience in credit management to perform various functions including cash allocation, invoicing, and ledger reconciliations, contributing to overall financial health.

Benefits

Discretionary annual bonus

Health, vision, and dental insurance

401K with generous match

PTO

Qualifications

• Experience in collections within a professional business context.
• Knowledge of credit checking and risk assessment.
• Ability to work independently and manage high-volume invoice queries.

Responsibilities

• Accountable for global customers, focusing on cash flow and minimizing bad debts.
• Responsible for cash allocation and resolving payment disputes.
• Monthly reviews with stakeholders regarding debt queries.

Skills

Detail oriented

Excellent communication

Positive work ethic

Education

Experience in credit collections

Tools

Sage X3

Excel

Job description

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This range is provided by Biocair. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$47,840.00/yr - $52,000.00/yr

Reporting to the Global Accounts Receivable Manager, this role requires a professional and experienced Credit Controller working within a wider team, responsible for cash collection across multiple global regions for local and International customers.

You will be working to maximise cash flow, whilst minimising the bad debt risk and maintaining significant external relationships. You will be expected to provide a high level of customer service for both internal and external customers, empowered to make day to day decisions in connection to the portfolio of accounts, which does not introduce an increased risk to Biocair.

Responsible for the daily management and processing of cash allocations for your customers, across various currencies, in line with agreed timelines ensuring accurate postings are made.

Invoicing, cash chasing and reconciliation of customer ledgers within your regions. As well as credit checking and onboarding of new customers. Monthly calls with Global AR Manager and Sales Team to review and escalate and customer queries.

Networking with the wider Finance teams, other departments, and stakeholders to ensure customer onboarding, collections and allocations are managed and resolved effectively by maintaining and building strong relationships.

Responsibilities will include:

• Being accountable for global customers focusing on maximising cash flow, minimising bad debts, and providing high levels of customer service.
• Responsible for the Credit Control, recording all customer contact and follow up actions ensuring all agreed procedures are adhered to and monthly targets are achieved.
• Cash collections in line with monthly targets set.
• Responsible for the cash allocation of incoming payments and addressing unallocated payments and associated disputes that may arise from these payments.
• Monthly reviews with Sales and other internal stakeholders on key accounts to update on debt queries and discuss any customer concerns prior to payment delays.
• Responding to and/or escalating all enquiries arising from the invoicing and account-based queries including, customer account reconciliations, highlighting any queries that concern regulatory, tax or banking matters. Strong organisation skills with the ability to manage high volume invoice enquiries.
• To ensure all monthly activities are completed to agreed levels, with excellent attention to detail e.g., customer statement production, aged debt monthly reporting, unallocated cash.
• To actively identify opportunities for improvement to existing processes and support any resulting actions in relation to the Accounts Receivable team.

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

• Previous demonstrable collections experience within a professional business environment.
• Knowledge of credit checking and credit risk assessment and monitoring.
• Detail oriented, with the ability to work independently.
• Excellent communication skills and a positive and collaborative work ethic.
• Experience of Sage X3 or similar.
• Intermediate Excel skills including pivots and Vlookups would be advantageous.

In return we offer:

• A competitive salary commensurate with experience of between $47,840 and $52,000 per annum
• Discretionary annual bonus scheme
• Health, vision, and dental insurance
• Employee Assistance Program
• 401K with generous match
• PTO

Please note this is a full time role, 40 hours per week Monday to Friday 08:30am to 17:30pm and is offered as hybrid from either our Raleigh (NC 27513) or Boston (MA 01801) office with 40% of your working week spent working from home.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offered candidates are subject to pre-employment screening which includes a denied party background check and an E-Verify work authorization check.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance, Customer Service, and Administrative

• Industries

  Transportation, Logistics, Supply Chain and Storage, Pharmaceutical Manufacturing, and Wholesale Import and Export

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