Credit & Collections Analyst

Collabera; Johnston (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid vacations

Medical, Dental and Vision insurance

401K retirement savings plan

Life Insurance

Disability Insurance

Job summary

A leading IT staffing company in Johnston, Iowa, is seeking a Credit & Collections Analyst for a 4-month contract with a strong possibility of extension. The role involves supporting delinquent customers, negotiating payment plans, and maintaining customer relationships. The ideal candidate will have a bachelor's degree in business, at least one year of customer service experience, and strong communication skills. Familiarity with negotiation techniques and financial policies is beneficial.

Qualifications

• Minimum of at least 1 year of experience in customer service.
• Ability to remain seated for long periods to perform telephone work.
• Strong computer aptitude with the ability to learn quickly.

Responsibilities

• Support delinquent customers across all products while resolving accounts.
• Review payment history and account information.
• Negotiate payment plan modifications according to policies.

Skills

Excellent communication (verbal and written)

Problem-solving

Negotiation techniques

Education

Bachelor's degree in business or a related discipline

Tools

Mainframe applications

Software applications

Computer systems knowledge

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Industry Manufacturing

Work Location Johnston IA 50131

Job Title Credit & Collections Analyst

Duration 4 Months (Strong possibility of extension)

• Will support delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers. In addition, will: use telephone negotiating techniques to build and maintain company, customer and dealer relationships
• Review payment history and account information
• Negotiate payment plan modifications according to established policies and procedures
• Administer collection efforts within federal and state regulations and company policy
• Assist with account resolutions for misapplied cash and refers problem accounts to supervisors

We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment.

Qualifications

• A Bachelor's degree in business or a related discipline is required. We also require: Minimum of at least 1 year of experience in customer service
• Ability to remain seated for long periods of time to perform telephone work in a call center environment
• Capacity to quickly change focus on work activities
• Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have: Knowledge of negotiation techniques
• Familiarity with the client's financial policies and procedures regarding collections.

Additional Information

To know more on this position or to schedule an interview please contact: