Customer Service Representative

Collabera; Johnston (IA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Retirement Plan

Paid Vacations

Personal Days

Job summary

A leading IT staffing company in Johnston, IA, is seeking a Customer Service Representative to manage inbound customer calls and provide support regarding financial services. Ideal candidates should have a Bachelor's degree in Business or related fields, with a strong preference for call center experience in financial services. The role demands exceptional communication and multitasking abilities. This position offers a business casual environment with potential for assignment extensions.

Qualifications

• Direct call center experience within a financial services environment preferred.
• Individuals with banking or financial services experience have been successful.
• Open to candidates with other customer service experience.

Responsibilities

• Complete about 60-80 inbound calls per day from customers.
• Address questions regarding due dates, payments, and statements.
• Utilize online resources effectively to answer customer queries.

Skills

Communication

Multitasking

Customer service

Problem-solving

Education

Bachelor's degree in Business or similar

Tools

MS Office

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Industry Manufacturing

Work Location Johnston IA 50131

Job Title Customer Service Representative (JDJP00008745)

Duration 1 Year (Strong possibility of extension)

• Business casual environment and schedule will fall between 8am-5pm, Monday-Friday. Training is for 2-3 weeks.
• Will be completing about 60-80 inbound calls per day from customers who have accounts with client's Financial.
• Questions can be pertaining to due dates, confirmation of receipt of payment, questions on a statement, etc.
• There are a lot of online resources offered to customers, so individuals must be comfortable with referring to and using these resources to answer questions.
• These positions are to assist with the influx of calls with instalment products.
• Assignment extensions are possible depending on business need.

Qualifications

• Ideal candidates will have a Bachelor’s degree in Business or similar (or equivalent experience) and have direct call center experience within a financial services environment, but these are not an absolute requirement.
• Individuals with banking or financial services experience have been successful in this role.
• Open to seeing candidates with other types of customer service experience as well (coop or dealership, for example).
• Open to recent grads.
• Intermediate user of MS Office and have the ability to learn other systems quickly as they will need to learn systems specific to client's to be successful in the role.
• The ability to multitask, learn quickly, communicate well, listen to the customers and assess the customers’ needs is required.

Additional Information

To know more on this position or to schedule an interview please contact;