Credit & Collection Specialist

Horizon Hobby, LLC; Champaign (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

HSA and FSA options

Disability Insurance

Life Insurance and Supplemental Life

401(k) with company match

Paid Time Off

Paid Holidays

Discounts on Products

Additional coverage (accident, etc.)

Job summary

Horizon Hobby, LLC in Champaign, IL is hiring a Credit & Collections Specialist to manage customer accounts and ensure timely payments. The role requires reviewing credit applications, monitoring aging reports, contacting customers about overdue balances, and resolving disputes with professionalism while maintaining customer relationships.

Typical pay is $20-$24 per hour, with a potential bonus based on performance.

Qualifications

• Strong verbal and written communication skills.
• Detail-oriented with excellent organizational abilities.
• Able to manage a high volume of accounts and prioritize tasks.

Responsibilities

• Monitor accounts receivable aging reports and contact customers with past-due balances.
• Assist with payment arrangements and escalate as needed.
• Review credit applications and provide credit limit recommendations.
• Review accounts and release orders on hold as appropriate.
• Place holds or release holds based on payment status and risk.
• Investigate and resolve billing discrepancies with internal teams.
• Maintain accurate records of collection activity in ERP/CRM system.
• Prepare reports on delinquent accounts and cash flow.

Skills

Strong communication

Detail oriented

Time management

Education

Associate degree or higher in Accounting/Business/Finance

High school diploma or equivalent

Tools

Microsoft Excel

ERP systems (Oracle)

CRM systems

Job description

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products! We are currently hiring for a Credit & Collection Specialist!

This is a full-time, on-site position at our Champaign, IL location. Working hours are Monday-Friday 8am-5pm.

Typical pay for this position is $20-24 an hour. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. This position may also be eligible for a bonus not included in the base pay range.

The Credit & Collections Specialist is responsible for managing customer accounts to ensure timely payment of outstanding invoices. This role involves reviewing credit applications, monitoring aging reports, contacting customers regarding overdue balances, and resolving billing disputes in a professional and efficient manner. The ideal candidate is detail-oriented, an effective communicator, and comfortable balancing firm collections practices while maintaining strong customer relationships.

Key Responsibilities

• Monitor accounts receivable aging reports and proactively contact customers with past-due balances by phone, email, and written correspondence.
• Assist with payment arrangements and elevate settlement requests in accordance with company policy and approval limits.
• Review credit applications and customer account information and provide credit limit recommendations for management review.
• Review customer accounts and orders based on established credit criteria and release orders on hold as appropriate.
• Place customer accounts on credit hold or release holds based on payment status, credit risk, and established company guidelines.
• Investigate and resolve billing discrepancies, short payments, deductions, and disputed charges in collaboration with Sales, Billing, Customer Service, and other internal departments.
• Maintain accurate and up-to-date records of collection activity, customer communications, payment commitments, and account status in the ERP/CRM system.
• Prepare and distribute regular reports related to delinquent accounts, collection activity, account aging, and cash flow projections for management review.
• Assist with preparing account documentation for escalation to management, legal counsel, or third-party collection agencies, as needed.
• Process customer refunds, credit memos, write-offs, and other account adjustments as needed and in accordance with company policies.
• Reconcile customer accounts and research unapplied payments, discrepancies, and other account activity as needed.
• Communicate regularly with Sales regarding customer account status, credit limits, past-due balances, credit holds, payment issues, and collection concerns.
• Exercise sound judgment within established credit and collections policies, escalating exceptions, disputes, or higher-risk accounts to management as appropriate.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• 2–4 years of experience in credit, collections, accounts receivable and or billing.
• Experience in customer service, or a related finance/customer account role.
• Strong verbal and written communication skills, including comfort with difficult customer conversations.
• Working knowledge of Microsoft Excel and standard office software.
• Strong attention to detail, organizational skills, and ability to prioritize a high volume of accounts.
• Ability to work independently, follow established policies, and meet deadlines.

Preferred Qualifications

• Associate degree or higher in Accounting, Business, Finance, or a related field.
• Experience with ERP, CRM, or accounts receivable systems. Oracle experience is a plus!
• Experience reviewing customer credit, resolving deductions/disputes, or managing credit holds.
• Experience in a high-volume AR, distribution, manufacturing, or consumer products environment.

Benefits & Other Perks

• HSA and FSA options
• Short-Term and Long-Term Disability Insurance
• Life Insurance and Supplemental Life Insurance
• 401(k) with a company match
• Paid Time Off
• Paid Holidays
• Internal Rewards
• Discounts on Products
• Additional Coverage such as accident, critical, hospital and pet insurance

Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.

Horizon Hobby, LLC is an equal opportunity and E-Verify employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.