Credit Card Servicing Associate

Ultipro; Oklahoma City, Northern (OK, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Ultipro is seeking a Credit Card Servicing Associate to support the credit card program for business and commercial customers within a small department. You will work with peers who share duties and overlapping responsibilities.

Key tasks include onboarding new customers, account maintenance, handling Business and Commercial Cards, researching payments and fraud activity, and monitoring queues. You will also answer the internal hotline and departmental mailbox as needed.

Qualifications

• Operational experience in banking or credit cards preferred.
• Proficiency with Microsoft Excel and Word.
• Ability to work across multiple systems simultaneously.
• Strong verbal and written communication skills.
• Excellent organizational skills and ability to multi-task.
• Ability to work independently.

Responsibilities

• Set up new customers and assist with onboarding.
• Maintain customer accounts.
• Assist with Business and Commercial Cards and customer interactions.
• Research payments, authorizations, or transaction activity and assist with fraud oversight.
• Monitor work queues/escalation requests from Cust. Serv & Other Depts.
• Answer internal support hotline & departmental mailbox.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Independent work

Problem solving

Systems navigation

Fast-paced environment

Tools

Microsoft Excel

Microsoft Word

Job description

The Credit Card Servicing Associate will assist with operational tasks to support the credit card program particularly with business and commercial customers. This position is in a small department and will work alongside a handful of peers who each generally have individually assigned duties along with overlapping responsibilities. The Credit Card Department manages all aspects of the Credit Card Program either directly or indirectly; therefore, duties may shift or be expanded based on the needs of the department.

Assigned tasks include but are not limited to:

Completing setup of new customers and assisting with onboarding as nec.
Handling account maintenance
Assisting with Business and Commercial Cards, including customer interaction
Researching payment, authorization or transaction activity and assisting with fraud oversight
Monitoring various work queues/escalation requests from Cust. Serv & Other Depts
Answering internal support hotline & departmental mailbox
Other duties as assigned

Position Requirements:

Previous operational experience preferred, esp. in banking or credit cards
Working Knowledge of Microsoft Excel and Word required
Ability to work in multiple systems simultaneously
Ability to Multi-task and work in fast paced environment
Outstanding Verbal and Written Communication Skills
Ability to Work Independently
Strong organizational skills
Ability to Problem Solve and identify root causes

Qualifications

Experience

Required

Working Knowledge of Microsoft Excel and Word

Ability to work in multiple systems simultaneously

Ability to Multi-task and work in fast paced environment

Outstanding Verbal and Written Communication Skills

Ability to Work Independently

Strong organizational skills

Ability to Problem Solve and identify root causes

Preferred

Previous operational experience especially in banking or credit cards

Experience communicating with business and commercial customers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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