Credit Balance Specialist - Digitech - Remote

Digitech; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) Plan

Job summary

Digitech, part of the Sarnova family, seeks a Credit Balance Specialist to manage refunds in a fast-paced revenue cycle environment. You will review, post, and validate refund transactions, while coordinating with payers, attorneys, and government entities.

Precision, math skills, and strong communication are essential. Ideal candidates are detail-oriented, highly organized, and capable of working remotely within the United States.

Qualifications

• Review and process refund requests per payer rules and regulations.
• Accurately post refund transactions with proper documentation.
• Research account histories to verify refund validity and rationale.
• Communicate with attorneys, no-fault carriers, and government entities as needed.
• Interpret Explanations of Benefits to determine refund disposition.
• Collaborate with internal teams to resolve discrepancies and ensure accurate records.

Responsibilities

• Process refunds within required timeframes and maintain audit-ready records.
• Document actions, communications, and adjustments with precision.
• Identify patterns or issues and communicate improvements.
• Maintain high productivity while meeting deadlines.
• Provide remote-capable performance and reliability when handling refunds.

Skills

Detail-oriented

Mathematical skills

Multitasking

Communication

Refund processing

Medical billing experience

Education

High School Diploma or equivalent

Tools

Billing software

EOB interpretation tools

Job description

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary

The Credit Balance Specialist plays a vital role in Digitech’s revenue cycle operations by ensuring that all refunds are processed accurately, timely, and in full compliance with payer regulations and organizational policies. This position is responsible for reviewing, validating, and posting refund transactions; coordinating with payers, attorneys, and government entities; and maintaining exceptional accuracy in financial records.

The ideal candidate is detail-oriented, highly organized, and comfortable working in a fast-paced environment that requires precision, strong mathematical skills, and regular communication with internal teams and external partners. This role directly contributes to Digitech’s commitment to compliance, transparency, and client satisfaction.

Essential Duties And Responsibilities

• Receive, review, and process refund requests in accordance with payer rules, internal procedures, and regulatory requirements
• Accurately post and record refund transactions in the billing system, ensuring proper documentation and audit-ready financial records
• Research account histories to verify refund validity, payment sources, EOB details, and overpayment rationale
• Communicate with external stakeholders, including attorneys, no-fault carriers, workers’ compensation representatives, and the VA as needed to confirm refund details or request supporting documentation
• Interpret and understand Explanations of Benefits (EOBs) to determine refund justification and payment disposition
• Collaborate closely with internal teams, including Payment Posting, Billing, QA, and Client Services, to resolve discrepancies and ensure accurate account adjustments
• Ensure refunds are processed within required timeframes, meeting daily productivity goals and departmental service level expectations
• Maintain detailed, accurate notes documenting actions taken, communication, and financial adjustments
• Identify discrepancies, patterns, or repeat issues and

Skills/Experience Required

• Education: High School Diploma or equivalent
• Strong ability to multi-task and manage a high-volume workload while maintaining accuracy
• Collaborative team player capable of working effectively across internal departments and with external partners
• Professional, pleasant, and confident demeanor in verbal and written communication
• Ability to remain calm, organized, and focused under pressure
• High computer literacy, including ease working with dual monitors and navigating multiple systems simultaneously
• Excellent follow-through and problem-solving abilities
• Strong mathematical skills and comfort handling financial calculations
• Proficiency in reading and interpreting Explanations of Benefits (EOBs)
• Strong attention to detail and commitment to accuracy
• Ability to meet deadlines and maintain high productivity
• Previous experience handling refunds, payment posting, or medical billing is helpful
• Dependable, punctual, and accountable with a strong work ethic
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.

Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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