Credit Associate

Adir International LLC; San Bernardino (CA); On-site; USD 24,000 - 30,000; Full time

Job summary

Curacao is seeking a Credit Lounge Representative to greet customers and guide them through the credit application process in-store. You will troubleshoot issues, educate customers on how credit works, and help them select suitable Curacao accounts based on their needs.

The role also involves maintaining the lounge, staying informed about internal policies, and collaborating with the supervisor to ensure a smooth customer experience.

Qualifications

• High School Diploma or GED is required.
• Friendly,outgoing personality is essential.
• Good listener with clear communication.
• Comfortable with basic arithmetic.
• Proficient typing skills and able to handle office equipment.

Responsibilities

• Greet and guide customers through the credit application process in the credit lounge, troubleshooting as necessary.
• Work with customers to identify and address problems with their accounts, keeping them informed.
• Educate customers on how credit works and Curacao credit products and services.

Skills

Friendly personality

Good listener

Basic arithmetic

Typing skills

Office equipment handling

Education

High School Diploma or GED

Tools

Credit kiosk

Credit tablet

Paper application

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

4 days ago Requisition ID: 2091

Salary Range: $17.15 To $21.44 Hourly

POSITIONSUMMARY:

The Credit Lounge Representative guidescustomerssmoothlythroughthe creditapplicationprocess, educatescustomersoncredit ingeneraland Curacaoservicesandbenefits,inparticularandhelpsthecustomertonavigateandaddressanycreditaccountissues they may have.This position is the frequently the first and main customer contact in-store and plays a key role in providing an unforgettable experience to both new and existing customers.

ESSENTIALFUNCTIONS:

• Greetandguidecustomersthroughthecreditapplicationprocessinthecreditlounge,troubleshootingasnecessary,whether customers use conduct an application through the credit kiosk, the credit tablet or using the paper application.
• Workwithcustomerstoidentifyandtakeactiononproblemswiththeiraccounts,keepingthecustomerinformedandengaged throughout the process.
• Educate customers on how credit works, how the different types of credit accounts at Curacao function and which types of behaviorsandchoicescanhelptohurtorharmtheirowncreditscore.HelpthecustomertodeterminewhichoftheCuracao accounts best fits their habits and needs.
• MaintainastrongunderstandingofCuracaocreditproductsandservices(accounts,insurance,paperlessenrollment,etc.)and be prepared to explain their features and benefits to customers.
• Takeownershipofthelookandfeelofthe CreditLounge,keepingthearea clean,ensuringthefurnitureandinstallationsarein good working order and reporting any major issues to the Credit Assistant Store Manager.
• Monitortheperformanceofcreditapplicationandaccountmanagementsystemsandpromptlyreportanyissuesthrough appropriate channels.
• Stayinformed ofandcomplycloselyto internalcreditpoliciesandprocedures toensurecompanycompliance withstateand federal laws governing consumer credit and protect sensitive customer information.
• Greetcustomerswithawarmsmileandfriendlygreetingwhenevertheywalkwithintenfeetofyou.
• Beresponsiveandtakeownershipofanycustomerissuesincollaborationwithyourmanager.
• Pitchinwithanyothertasksyourmanagermayrequestyourhelpwithaspartofbasicstoreoperations.
• Demonstrate a Customer Centricattitudebyalwaysgreetingandservingcustomersinanengagingandfriendlymanner and going above and beyond to understand each customer and solve for each one’s unique need.
• Always strive to Be Your Bestbycontinuallyworkingtoimproveyourknowledgeof thelatesttrendsinyourdepartmentand taking pride in your work.
• Be Accountableforyouractionsbyensuringthatyoufinishtocompletionanytaskyoutakeonwithintegrityandtransparency.
• Embrace the concept One Team – FamilyatCuracaobyhelpingoutyourteammatesacrossthestoreandthecompany whenever you can.

BASICQUALIFICATIONS

• HighSchoolDiplomaorGED
• Friendly,outgoingpersonality
• Goodlistener
• Comfortablewithbasicarithmetic
• Proficienttypingskillsandabletohandleofficeequipment

PHYSICAL DEMANDS

GENERAL

LIFT/ CARRY

PUSH/ PULL

Stand

C

Reachabove shoulder

O

10lbsor less

O

12lbsor less

O

Walk

C

Climb

O

11–20 lbs

O

13–25 lbs

O

Sit

C

O

21–51 lbs

O

26–40 lbs

N

F

Squator kneel

O

51–100 lbs

N

40–100 lbs

N

F

O

Over100 lbs

N

N (not applicable)

=

Activityisnotapplicabletothis occupation.

O (Occasionally)

=

Occupationrequiresthisactivityupto33%ofthetime(0-2.5+ hrs/day)

F (Frequently)

=

Occupationrequiresthisactivityfrom33%-66%ofthetime(2.5-5.5+ hrs/day)

C (Constantly)

=

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)