Credit Application Coordinator

ACV Auctions; Carmel (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical plans

Disability insurance

Life insurance

PTO

401(k)

Job summary

ACV Auctions is seeking a Credit Application Coordinator to streamline the collection and review of application packages and credit line requests. You will work closely with the sales team and customers to ensure completeness and accuracy before submission to credit analysts.

The role emphasizes customer service, adherence to timelines, and compliance with laws and company policies, supported by MS Office tools and strong attention to detail.

Qualifications

• High School or GED required.
• Bachelor’s degree in business administration or related preferred.
• 1-2 years’ administrative, finance, or credit processing experience required.
• Ability to read, write, speak and understand English.
• Prior experience in a similar role within a service center environment is preferred.
• Proven organizational skills and attention to detail.
• Demonstrated communication and interpersonal skills.
• Proficiency in MS Office Suite and relevant data entry software.
• Ability to work independently and as part of a team.
• Proven problem-solving skills and the ability to adapt to changing priorities.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Collaborate with the sales team and customers to receive and review application packages and credit line modification requests.
• Ensure that all necessary documents and information required for credit assessment are included in the application package before submitting to credit analysts.
• Act as a liaison between the sales team and analysts, facilitating the flow of information and documentation.
• Conduct thorough reviews of application packages to identify any discrepancies or missing documents.
• Communicate effectively with the sales team to collect any missing or additional required documents, ensuring accuracy and completeness.
• Accurately enter application data into relevant systems for tracking and reporting purposes to ensure underwriting SLA(s) are being met.
• Ensure that all tasks are completed within established timelines to meet customer expectations and department goals.
• Ensure compliance with all applicable laws, regulations, and company policies when processing applications.
• Provide exceptional customer service by responding to inquiries from both internal and external stakeholders.
• Generate reports on the status of applications and line modifications, highlighting any potential issues or bottlenecks.
• Perform additional duties as assigned.

Skills

Attention to detail

Communication skills

Team collaboration

Problem solving

English proficiency

Education

High School Diploma/GED

Bachelor’s degree preferred

Tools

MS Office Suite

Job description

Who we are:

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Who we are looking for:

The Credit Application Coordinator plays a pivotal role in the efficient processing of applications and credit line modifications within the credit department. This role involves working closely with the sales team and customers to ensure that all necessary documents are accurately collected and submitted for review. The Credit Application Coordinator is responsible for reviewing application packages, verifying their completeness, and facilitating communication between the sales team and credit analysts to ensure a seamless workflow.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Collaborate with the sales team and customers to receive and review application packages and credit line modification requests.
• Ensure that all necessary documents and information required for credit assessment are included in the application package before submitting to credit analysts.
• Act as a liaison between the sales team and analysts, facilitating the flow of information and documentation.
• Conduct thorough reviews of application packages to identify any discrepancies or missing documents.
• Communicate effectively with the sales team to collect any missing or additional required documents, ensuring accuracy and completeness.
• Accurately enter application data into relevant systems for tracking and reporting purposes to ensure underwriting SLA(s) are being met.
• Ensure that all tasks are completed within established timelines to meet customer expectations and department goals.
• Ensure compliance with all applicable laws, regulations, and company policies when processing applications.
• Provide exceptional customer service by responding to inquiries from both internal and external stakeholders.
• Generate reports on the status of applications and line modifications, highlighting any potential issues or bottlenecks.
• Perform additional duties as assigned.

What you will need:

• High School or GED required.
• Bachelor’s degree in business administration or related preferred.
• 1-2 years’ administrative, finance, or credit processing experience required.
• Ability to read, write, speak and understand English.
• Prior experience in a similar role within a service center environment is preferred.
• Proven organizational skills and attention to detail.
• Demonstrated communication and interpersonal skills.
• Proficiency in using MS Office Suite and relevant data entry software.
• Ability to work independently and as part of a team.
• Proven problem-solving skills and the ability to adapt to changing priorities.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

No immigration or work visa sponsorship provided for this position.

Compensation

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.