Account Manager

STANDARD TEXTILE; Cincinnati (OH); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Full benefits — medical, dental,vision

401k with company match

Hybrid onsite/remote

Parental and bereavement leave

Job summary

Standard Textile is seeking an Account Manager to manage a portfolio of assigned customers. You will own day-to-day relationships, coordinate with internal teams, and drive customer satisfaction and revenue growth.

The role requires cross-functional collaboration, data-informed decision making, and accurate record-keeping in Salesforce, with hybrid onsite/remote work in a supportive, growth-oriented environment.

Qualifications

• Previous experience in account management, project management, sales, or related field preferred.
• Excellent written and verbal communication skills; able to exchange information clearly.

Responsibilities

• Develop understanding of division growth strategies and prioritize account activity.
• Build and maintain strong customer relationships through proactive outreach and service.

Skills

Account management

Sales experience

Communication

Project management

Education

Bachelor’s degree (preferred)

Tools

Salesforce

Microsoft Office

Job description

At Standard Textile, we’re dedicated to providing comfort and care across generations. Guided by our values, we focus on solutions that serve our customers, support our associates, and strengthen our communities. Since 1940, we’ve remained committed to creating better textiles—delivered seamlessly by experts who care.

The Account Manager applies foundational knowledge of account management practices to build and sustain strong customer relationships within assigned portfolio. This role owns its outcomes through disciplined execution of account plans, cross-functional coordination, and data-informed customer support. The Account Manager is the primary point of contact for assigned customers and works within established processes and with guidance from senior team members to deliver solutions that drive client satisfaction and business growth.

Key responsibilities

• Develop working understanding of division growth strategies and apply that knowledge to prioritize account activity and identify opportunities within assigned portfolio.
• Build and maintain strong, long-lasting customer relationships through consistent communication, proactive outreach, and delivery of exceptional service.
• Serve as primary point of contact for assigned customers, owning day-to-day relationships and ensuring timely, professional responses to inquiries and needs.
• Develop and maintain account plans that identify customer goals, opportunities for growth, and potential risks; update regularly to reflect changes in account status.
• Identify upsell and cross-sell opportunities within existing accounts and communicate findings to Account Executives to advance revenue growth.
• Collaborate with internal cross-functional teams to coordinate timely, successful delivery of solutions aligned to customers’ needs and objectives.
• Partner with inventory management team to contribute to and maintain accurate sales forecasts for assigned accounts.
• Oversee accuracy of records in Salesforce; leverage the platform to manage and track account activity and support pipeline visibility.
• Manage the end-to-end order process for assigned accounts using Esker, ensuring accuracy, timeliness, and alignment with customer purchase order requirements.
• Support accurate and timely management of the sales forecast by contributing to opportunity management within assigned accounts as needed.
• Monitor account performance, prepare regular reports, and deliver data-driven insights to customers and internal stakeholders.
• Develop detailed knowledge of pricing strategy and customer purchase order requirements to ensure accurate account management.
• Address concerns and resolve issues promptly, escalating as appropriate, to maintain high levels of customer satisfaction.
• Represent Standard Textile at customer meetings, trade shows, and industry events as needed.
• Direct Customer Experience team on routine customer fulfillment tasks, maintaining focus on high-impact account management activities.

Qualifications

• Previous experience in account management, project management, sales, or related field required; bachelor’s degree is preferred.
• Applies conceptual knowledge of account management principles, customer relationship strategies, and sales processes to guide day-to-day work.
• Excellent written and verbal communication skills; able to exchange information clearly and check for understanding across a variety of audiences.
• Strong organizational and project management abilities; capable of managing multiple accounts and priorities simultaneously within established procedures.
• Analytical mindset with ability to interpret account performance data and translate findings into actionable recommendations.
• Proficiency in Salesforce and Microsoft Office.
• Able to work independently on consistent, procedurally guided tasks while receiving direction and guidance from senior team members.
• Customer-focused, proactive, adaptable, and detail-oriented; approaches challenges with curiosity and solutions-oriented mindset.

Why Work at Standard Textile

• Competitive pay with Career Growth Opportunities
• Full benefits — medical, dental, vision
• Paid Parental and Bereavement Leave
• 401k plan with company match
• “Dress for Your Day” (business casual) Dress Code
• Discount on Standard Textile Products
• Hybrid working environment, both onsite and remote
• The hybrid schedule for this role includes in-office work on Tuesdays - Thursdays, and additional onsite days may be required during the training period. Associates are expected to be in the office during this time.

PM21

PM21 Proudly, Standard Textile has earned a title of US Best Managed Company for the sixth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.

Equal Opportunity Employment

Standard Textile is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Standard Textile supports a Drug-Free Workplace.

Any offer of employment for this position will be contingent upon the candidate passing a post‑offer, pre‑employment drug screen* and satisfactory background investigation. *Candidates selected for employment in Ohio will also be subject to a nicotine screening included in pre‑hire requirements. In order to pass the nicotine screening, you must be completely free of the use of any nicotine containing products.

Join us! We’re passionate about creating innovative textiles and services that provide people around the world a healthier, more gratifying, and more inspiring life. Founded in 1940, Standard Textile has developed a culture of innovation, quality, and service. With more than 150 patents, our products are engineered to deliver durability, longevity, and value. A vertically integrated company, we're the leading global provider of total solutions in the institutional textiles and apparel markets. Leveraging textile design, manufacturing, and laundry expertise, and our global infrastructure, we serve customers in the healthcare, hospitality, interiors, workwear, and consumer markets worldwide. We have been inspiring care, comfort, and change in our communities for more than 85 years. While our business is creating innovative textiles, it’s our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next. Standard Textile has been selected as US Best Managed Company for a fourth consecutive year! Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.S. private companies and the achievements of their management teams.

To support individuals protected under Section 503 of the Rehabilitation Act of 1973 and the Vietnam Veteran’s Readjustment Act of 1974, we offer reasonable accommodations.